Luxury Guest Experience Concierge

The Cooper; Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

The Cooper, a Beemok Hospitality Collection property in Charleston, seeks a Personal Concierge to act as our guest ambassador and primary point of contact. You will own the guest experience, respond to requests, and collaborate with housekeeping and engineering to tailor stays from arrival through departure.

In a fast-paced, high-service setting, you will build rapport with guests, maintain professional communication, and ensure seamless service that elevates the Beemok brand.

Qualifications

• Strong customer service skills and guest relationship experience.
• Fluent and professional communication both written and verbal.
• Ability to multitask in a fast-paced hospitality environment.

Responsibilities

• Represents the hotel and builds brand trust with guests.
• Owns guest requests and actioning follow-ups during stay.
• Creates tailored guest experiences and anticipates needs.

Skills

Customer service

Communication

Multitasking

Team player

Attention to detail

Organizational skills

Problem solving

Job description

The Cooper, a Beemok Hospitality Collection property in Charleston, seeks a Personal Concierge to act as our guest ambassador and primary point of contact. You will own the guest experience, respond to requests, and collaborate with housekeeping and engineering to tailor stays from arrival through departure.

In a fast-paced, high-service setting, you will build rapport with guests, maintain professional communication, and ensure seamless service that elevates the Beemok brand.