Guest Experience Front Desk Agent

Hyatt; Charleston (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A hospitality company is seeking a Front Desk Agent to join their team in Charleston, SC. As the welcoming face of the hotel, you will ensure each guest receives exceptional service from check-in to check-out. Responsibilities include greeting guests, managing reservations, and providing information about local attractions. Ideal candidates possess strong communication skills and a positive attitude. The role offers a chance to grow within a dynamic hospitality environment.

Qualifications

• High School diploma or equivalent required; college coursework in hospitality or related field is a plus.
• Previous experience in customer service or hotel environment preferred.
• Positive, upbeat personality with a genuine desire to deliver outstanding guest service.

Responsibilities

• Greet and register guests efficiently and courteously upon arrival.
• Make, modify, and cancel reservations to maximize occupancy and revenue.
• Serve as the hotel operator, handling phone inquiries and guest requests.

Skills

Customer service experience

Communication skills

Attention to detail

Teamwork

Problem-solving skills

Education

High School diploma or equivalent

Tools

Reservation systems

Basic computer skills

Job description

A hospitality company is seeking a Front Desk Agent to join their team in Charleston, SC. As the welcoming face of the hotel, you will ensure each guest receives exceptional service from check-in to check-out. Responsibilities include greeting guests, managing reservations, and providing information about local attractions. Ideal candidates possess strong communication skills and a positive attitude. The role offers a chance to grow within a dynamic hospitality environment.