Overnight Front Desk Concierge

Onni Group of Companies; Los Angeles (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

3 weeks PTO

401(k) match

Annual education allowance up to $1, |

Referral program

Residential housing discount after 1 y

Friends and family rates for hotel

Job summary

Onni Group of Companies is seeking an Overnight Guest Services Agent in Los Angeles. You will greet guests, handle check-ins/outs, and coordinate with Resident Services and Maintenance to ensure a seamless stay for residents and visitors.

The role requires a friendly, professional demeanor, strong communication, and the ability to manage multiple tasks in a fast-paced environment, including overnight shifts from 11 pm to 7:30 am.

Qualifications

• High School Degree
• College courses in Hospitality Management or related field preferred
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
• Excellent oral and written communication skills
• Ability to work in very high paced work environment and excellent interpersonal skills
• Must be professional, team-oriented and possess good work ethics
• Excellent organizational and time management skills
• Attention to detail and ability to work on multiple projects simultaneously
• Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
• Must have a flexible schedule with the ability to work weekends, holiday and/or overnight

Responsibilities

• Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
• Administering check-ins and check-outs.
• Delivers mail, messages and packages.
• Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
• Provides a wealth of information to guests on various matters such as transport and restaurant advice.
• Diffuses conflict or tense situations with residents, prospects and/or guests.
• Provides administrative duties as needed.
• Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services
• Coordinates Elevator reservations for Residents: move in, move out, delivery
• Assists in a timely manner with all phone calls and emails from Residents and guests
• Recruits Partners for our Onni Rewards program and continuously updates Residents
• Ensures cleanliness and upkeep of amenity spaces by completing Property Walks
• Maintains Service of Resident Lounge Coffee Machines and supplies
• Refers multiple services (Housekeepers, dog walkers, etc.)
• Assists with packages, auditing, dry cleaning and perishable arrangements
• Liaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys
• Assists Residents with Friends and Family bookings with LEVEL
• Plans and brainstorms Resident events with Concierge, Resident Services and Property Management
• Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management
• Performs other duties as required

Skills

Customer service

Communication

Interpersonal skills

Time management

Teamwork

Education

High School Degree

Hospitality coursework

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni Group of Companies is seeking an Overnight Guest Services Agent in Los Angeles. You will greet guests, handle check-ins/outs, and coordinate with Resident Services and Maintenance to ensure a seamless stay for residents and visitors.

The role requires a friendly, professional demeanor, strong communication, and the ability to manage multiple tasks in a fast-paced environment, including overnight shifts from 11 pm to 7:30 am.