Luxury Hotel General Manager - Guest Experience Leader

Auberge du Soleil; California; On-site; USD 300,000 - 325,000; Full time

Job summary

Auberge du Soleil in Napa Valley is seeking a General Manager to lead a team and drive exceptional performance across hotel operations. You will set strategic direction, coach staff, and act as ambassador of the property, nurturing relationships with owners, guests, and the community.

The role demands senior leadership, a track record in luxury hospitality, and a commitment to creating a premier guest experience aligned with our brand values.

Qualifications

• 10+ years progressive experience in luxury hotel operations management serving as a General Manager.
• Experience cultivating relationships with ultra-high-net-worth individuals and discerning global clientele.
• Proven ability to lead luxury membership ecosystems and private club cultures.
• Sophisticated understanding of member engagement, social programming.
• Demonstrates a savvy approach to business operations, with innovative thinking to address unique challenges.
• Previous experience managing independently branded luxury hotels.
• Demonstrates robust experience in operations, particularly in F&B and club membership management.
• Agile and solution-oriented, with strong communication skills and the ability to navigate dynamic environments.
• Strong involvement with the local community.
• International exposure that enriches brand positioning.
• Ability to create and sustain a culturally relevant luxury environment that resonates with global tastemakers, members, and guests.

Responsibilities

• Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our stewardship of their asset.
• Oversee the development of the strategy and business plan to deliver our objective of being the best-loved operator of one of a kind luxury hospitality and experiences.
• Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through the food & beverage outlets, other amenities, product selection, partner alignment, and space activation.
• Develop the recruitment and employment brand strategy to become the employer of choice in the local market.
• Build a rich culture of trust, pride and joy that will result in a high employee advocacy and team member engagement.
• Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services.
• Ensure that all financial targets are met as well as accurate monthly forecasting.
• Spearhead the commercial strategy to drive and increase revenue as well as be the sales champion and visible with most influential travel advisors, clients and media.
• Partner with your Executive leadership team to ensure each department is functioning with the highest standards of excellence.
• Champion new initiatives and take calculated risks to improve property performance.
• Actively engage with the local community, businesses, and high society to embed the property and region as a cultural and social landmark.

Skills

General Manager experience

Luxury hotel operations

UHNW relationships

Luxury membership ecosystems

Private club culture

Member engagement

Agile and solution-oriented

Strong communication skills

International exposure

Global tastemakers and guests

Job description

Auberge du Soleil in Napa Valley is seeking a General Manager to lead a team and drive exceptional performance across hotel operations. You will set strategic direction, coach staff, and act as ambassador of the property, nurturing relationships with owners, guests, and the community.

The role demands senior leadership, a track record in luxury hospitality, and a commitment to creating a premier guest experience aligned with our brand values.