Luxury Front Desk Coordinator

Pini Swissa Salon; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Pini Swissa Salon on Boston’s Newbury Street seeks a professional Front Desk Coordinator to create a polished first impression and ensure a seamless client experience from arrival to departure.

You will welcome clients, manage check-ins and calendar, handle phone and email inquiries, process payments, and maintain an organized, inviting reception area in a luxury setting, collaborating with the stylists and management to uphold elevated standards.

Qualifications

• Experience in front desk, hospitality, or customer service preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, polished and welcoming demeanor.
• Ability to multitask and stay composed in a busy environment.
• Comfortable using scheduling systems, email, and payment terminals.
• Dependable, punctual, and proactive with accountability.
• Interest in beauty and luxury service industry is a plus.
• English proficiency required.

Responsibilities

• Welcome clients, manage arrivals, ensure guests feel comfortable.
• Answer calls, respond to inquiries, manage appointment requests.
• Schedule and confirm appointments, maintain salon calendar.
• Process transactions, confirm pricing, handle payments, end-of-day checkout.
• Maintain organized front desk and reception area.
• Maintain accurate client records and assist daily admin tasks.
• Familiarize with salon products and assist clients with recommendations.
• Communicate with stylists and management, anticipate daily needs.
• Monitor inventory and assist with upkeep.

Skills

Customer service

Organization

Multitasking

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Payment terminals

CRM/Client records

Job description

Pini Swissa Salon on Boston’s Newbury Street seeks a professional Front Desk Coordinator to create a polished first impression and ensure a seamless client experience from arrival to departure.

You will welcome clients, manage check-ins and calendar, handle phone and email inquiries, process payments, and maintain an organized, inviting reception area in a luxury setting, collaborating with the stylists and management to uphold elevated standards.