Front Desk Coordinator

Pini Swissa Salon; Boston (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Pini Swissa Salon on Boston’s Newbury Street seeks a professional Front Desk Coordinator to create a polished first impression and ensure a seamless client experience from arrival to departure.

You will welcome clients, manage check-ins and calendar, handle phone and email inquiries, process payments, and maintain an organized, inviting reception area in a luxury setting, collaborating with the stylists and management to uphold elevated standards.

Qualifications

• Experience in front desk, hospitality, or customer service preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, polished and welcoming demeanor.
• Ability to multitask and stay composed in a busy environment.
• Comfortable using scheduling systems, email, and payment terminals.
• Dependable, punctual, and proactive with accountability.
• Interest in beauty and luxury service industry is a plus.
• English proficiency required.

Responsibilities

• Welcome clients, manage arrivals, ensure guests feel comfortable.
• Answer calls, respond to inquiries, manage appointment requests.
• Schedule and confirm appointments, maintain salon calendar.
• Process transactions, confirm pricing, handle payments, end-of-day checkout.
• Maintain organized front desk and reception area.
• Maintain accurate client records and assist daily admin tasks.
• Familiarize with salon products and assist clients with recommendations.
• Communicate with stylists and management, anticipate daily needs.
• Monitor inventory and assist with upkeep.

Skills

Customer service

Organization

Multitasking

Professional demeanor

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Payment terminals

CRM/Client records

Job description

Front Desk Coordinator at Pini Swissa Salon

Job Description

Pini Swissa Salon, located on Boston's prestigious Newbury Street, is seeking a professional, organized, and personable Front Desk Coordinator to join our team.

We are a luxury salon known for exceptional hair artistry, personalized service, and a welcoming atmosphere. We are looking for someone who understands the importance of a seamless client experience and takes pride in creating a polished, professional first impression.

The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced salon environment. This role is essential to the daily operations of the salon, ensuring every client receives attentive, thoughtful service from the moment they arrive to the moment they leave.

Responsibilities

• Client Experience: Welcome clients, manage arrivals, offer hospitality, and ensure every guest feels comfortable and well cared for.
• Phone & Email Communication: Answer calls, respond to client inquiries, manage appointment requests, and maintain professional correspondence.
• Appointment Coordination: Schedule and confirm appointments, manage the salon calendar, and communicate scheduling changes clearly.
• Checkout & Payments: Process transactions accurately, confirm service pricing, handle payments, and complete end-of-day checkout procedures.
• Salon Operations: Maintain an organized, clean, and inviting front desk and reception area while helping the salon run smoothly throughout the day.
• Administrative Support: Maintain accurate client records, update contact information, and assist with daily administrative tasks.
• Product Knowledge & Retail: Become familiar with the salon's professional haircare products and help clients find products suited to their needs.
• Team Support: Communicate effectively with stylists and management, anticipate daily needs, and contribute to a collaborative team environment.
• Attention to Detail: Monitor inventory and supplies, assist with laundry and general upkeep, and ensure the salon maintains its elevated standards.

Qualifications

• Previous front desk, receptionist, hospitality, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, polished, and welcoming demeanor.
• Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
• Comfortable using computers, scheduling systems, email, and payment terminals.
• Dependable, punctual, and proactive, with a strong sense of accountability.
• Interest in beauty, haircare, and the luxury service industry is a plus.
• High school diploma or equivalent required.
• Minimum 1 year of customer service experience required.
• English proficiency required.

What We're Looking For

We are looking for someone who takes initiative, enjoys working with people, and understands that exceptional service is in the details. The right person is attentive without needing constant direction, communicates clearly, and takes ownership of their responsibilities.

At Pini Swissa Salon, every team member plays a role in creating an exceptional client experience. We value professionalism, discretion, teamwork, and a genuine commitment to maintaining the standards of a luxury salon.