Front Desk Coordinator – Luxury Salon (Part-Time)

Pini Swissa Salon - Newbury St; Boston (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

Pini Swissa Salon on Boston’s Newbury Street is seeking a professional Front Desk Coordinator to join our luxury team. You will welcome clients, manage arrivals, answer calls, schedule appointments, and support daily operations with a polished, thoughtful approach.

Ideal candidates are detail-oriented and organized, with strong communication skills and comfort using scheduling software, email, and payment terminals.

Qualifications

• Prior front desk, receptionist, hospitality or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Professional, polished, and welcoming demeanor.
• Ability to multitask, prioritize responsibilities, and remain composed in a busy environment.
• Comfortable using computers, scheduling systems, email, and payment terminals.
• Dependable, punctual, and proactive with accountability.
• Interest in beauty, haircare, and luxury service is a plus.

Responsibilities

• Client Experience: Welcome clients, manage arrivals, hospitality, and ensure every guest feels comfortable and well cared for.
• Phone & Email Communication: Answer calls, respond to client inquiries, manage appointment requests, and maintain professional correspondence.
• Appointment Coordination: Schedule and confirm appointments, manage the salon calendar, and communicate scheduling changes clearly.
• Checkout & Payments: Process transactions accurately, confirm service pricing, handle payments, and complete end-of-day checkout procedures.
• Salon Operations: Maintain an organized, clean, and inviting front desk and reception area.
• Administrative Support: Maintain accurate client records, update contact information, and assist with daily tasks.
• Product Knowledge & Retail: Become familiar with salon products and help clients find products.
• Team Support: Communicate with stylists and management, anticipate daily needs, and support a collaborative team.
• Attention to Detail: Monitor inventory, assist with laundry and upkeep, and maintain elevated standards.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Multitasking

Computer skills

Punctuality

Attention to detail

Hospitality

Professional demeanor

Job description

Pini Swissa Salon on Boston’s Newbury Street is seeking a professional Front Desk Coordinator to join our luxury team. You will welcome clients, manage arrivals, answer calls, schedule appointments, and support daily operations with a polished, thoughtful approach.

Ideal candidates are detail-oriented and organized, with strong communication skills and comfort using scheduling software, email, and payment terminals.