Luxury Front Desk & Guest Experience Lead

Atelier Salon; Wellesley (MA); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

ATELIER is a luxury salon in Wellesley, MA seeking a polished Guest Services Coordinator to lead the front-of-house experience. You will manage the front desk, appointment flow, phone and digital communications, checkout, and retail support, ensuring every guest feels welcomed and cared for during peak salon hours.

This role demands hospitality-minded, detail-oriented professionals with strong organizational skills who can thrive in a fast-paced setting.

Qualifikationen

• Previous experience in luxury hospitality or front-of-house roles.
• Strong verbal and written communication skills.
• Polished, warm, and attentive presence.
• Ability to work in a fast-paced environment while staying calm.
• Reliability and excellent attendance.

Aufgaben

• Greet guests warmly and manage front desk.
• Handle check-in/check-out, bookings, payments, and guest records.
• Answer phones, texts, emails, and inquiries promptly.
• Assist guests with scheduling and provider selection.
• Maintain a clean, organized front desk and retail area.
• Support service providers with scheduling and arrivals.
• Represent ATELIER with professionalism in all communications.

Kenntnisse

Luxury hospitality

Front desk management

Guest relations

Communication skills

Multitasking

Attention to detail

Jobbeschreibung

ATELIER is a luxury salon in Wellesley, MA seeking a polished Guest Services Coordinator to lead the front-of-house experience. You will manage the front desk, appointment flow, phone and digital communications, checkout, and retail support, ensuring every guest feels welcomed and cared for during peak salon hours.

This role demands hospitality-minded, detail-oriented professionals with strong organizational skills who can thrive in a fast-paced setting.