Luxury Front Desk Concierge & Guest Experience Pro

Zohar Aesthetics and Wellness; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Zohar Aesthetics & Wellness is seeking a polished Operations Associate & Front Desk Concierge to join our luxury medical spa team. This role focuses on delivering elevated guest experiences while supporting day-to-day operations with discretion and professionalism.

The ideal candidate brings 1–2+ years of medical spa or aesthetics experience, exceptional service, strong communication, and a calm, organized approach in a fast-paced, guest-focused environment.

Qualifications

• 1–2+ years of experience in a medical spa, aesthetics, wellness, dermatology, or plastic surgery is required
• Exceptional customer service and interpersonal skills
• Professional, polished, and welcoming presence
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, guest-focused environment
• Strong attention to detail and ability to follow through on tasks
• Ability to maintain confidentiality and professionalism with guest information
• Comfortable learning and utilizing scheduling, POS, CRM, and other practice-management systems
• Passion for aesthetics, beauty, wellness, and delivering elevated client experiences
• Ability to work collaboratively with providers, management, and the entire Zohar team

Responsibilities

• Warmly welcome guests and create a personalized, luxurious experience from arrival through departure
• Check guests in and out efficiently while maintaining a welcoming and professional environment
• Manage the front desk and serve as the primary point of contact for guests
• Anticipate guest needs and proactively provide assistance throughout their visit
• Offer elevated concierge-level hospitality, including refreshments, comfort, and personalized service
• Answer phones, respond to inquiries, and assist with scheduling and appointment coordination
• Confirm appointments and assist with cancellations, rescheduling, and waitlist management
• Maintain a clean, organized, and aesthetically elevated reception and guest area
• Build strong relationships with guests and contribute to a high-touch, personalized experience
• Assist with the smooth day-to-day operations of the medical spa
• Support providers and management with operational and administrative needs
• Maintain accurate guest records and ensure information is entered correctly into practice-management systems
• Assist with opening and closing procedures
• Monitor appointment flow and communicate with providers to ensure the schedule runs efficiently
• Help maintain inventory of front desk, retail, and operational supplies
• Assist with product and retail organization, stocking, and presentation
• Support daily cash/POS reconciliation and other administrative tasks as needed
• Help maintain operational standards, cleanliness, organization, and presentation throughout the facility
• Identify opportunities to improve efficiency, guest satisfaction, and overall operations
• Assist management with special projects, events, promotions, and other business initiatives

Skills

Customer service

Interpersonal skills

Professional presence

Organizational skills

Communication skills

Multitasking

Confidentiality

Scheduling systems

Tools

Scheduling software

POS systems

CRM software

Job description

Zohar Aesthetics & Wellness is seeking a polished Operations Associate & Front Desk Concierge to join our luxury medical spa team. This role focuses on delivering elevated guest experiences while supporting day-to-day operations with discretion and professionalism.

The ideal candidate brings 1–2+ years of medical spa or aesthetics experience, exceptional service, strong communication, and a calm, organized approach in a fast-paced, guest-focused environment.