Front Desk Concierge

Zohar Aesthetics and Wellness; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Zohar Aesthetics & Wellness is seeking a polished Operations Associate & Front Desk Concierge to join our luxury medical spa team. This role focuses on delivering elevated guest experiences while supporting day-to-day operations with discretion and professionalism.

The ideal candidate brings 1–2+ years of medical spa or aesthetics experience, exceptional service, strong communication, and a calm, organized approach in a fast-paced, guest-focused environment.

Qualifications

• 1–2+ years of experience in a medical spa, aesthetics, wellness, dermatology, or plastic surgery is required
• Exceptional customer service and interpersonal skills
• Professional, polished, and welcoming presence
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, guest-focused environment
• Strong attention to detail and ability to follow through on tasks
• Ability to maintain confidentiality and professionalism with guest information
• Comfortable learning and utilizing scheduling, POS, CRM, and other practice-management systems
• Passion for aesthetics, beauty, wellness, and delivering elevated client experiences
• Ability to work collaboratively with providers, management, and the entire Zohar team

Responsibilities

• Warmly welcome guests and create a personalized, luxurious experience from arrival through departure
• Check guests in and out efficiently while maintaining a welcoming and professional environment
• Manage the front desk and serve as the primary point of contact for guests
• Anticipate guest needs and proactively provide assistance throughout their visit
• Offer elevated concierge-level hospitality, including refreshments, comfort, and personalized service
• Answer phones, respond to inquiries, and assist with scheduling and appointment coordination
• Confirm appointments and assist with cancellations, rescheduling, and waitlist management
• Maintain a clean, organized, and aesthetically elevated reception and guest area
• Build strong relationships with guests and contribute to a high-touch, personalized experience
• Assist with the smooth day-to-day operations of the medical spa
• Support providers and management with operational and administrative needs
• Maintain accurate guest records and ensure information is entered correctly into practice-management systems
• Assist with opening and closing procedures
• Monitor appointment flow and communicate with providers to ensure the schedule runs efficiently
• Help maintain inventory of front desk, retail, and operational supplies
• Assist with product and retail organization, stocking, and presentation
• Support daily cash/POS reconciliation and other administrative tasks as needed
• Help maintain operational standards, cleanliness, organization, and presentation throughout the facility
• Identify opportunities to improve efficiency, guest satisfaction, and overall operations
• Assist management with special projects, events, promotions, and other business initiatives

Skills

Customer service

Interpersonal skills

Professional presence

Organizational skills

Communication skills

Multitasking

Confidentiality

Scheduling systems

Tools

Scheduling software

POS systems

CRM software

Job description

Operations Associate & Front Desk Concierge at Zohar Aesthetics & Wellness

Job Description

Zohar Aesthetics & Wellness is seeking a polished, personable, and highly organized Operations Associate & Front Desk Concierge to join our team. This position is ideal for someone who understands the unique standards of a luxury medical spa and is passionate about creating exceptional guest experiences while supporting the day-to-day operations of the practice.

The ideal candidate is warm, professional, detail-oriented, and confident in a guest-facing environment. They should have a genuine interest in aesthetics and wellness, strong communication skills, and the ability to anticipate guest needs while maintaining a calm and elevated atmosphere.

Qualifications & Experience

• 1–2+ years of experience in a medical spa, aesthetics, wellness, dermatology, or plastic surgery is required
• Exceptional customer service and interpersonal skills
• Professional, polished, and welcoming presence
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable working in a fast-paced, guest-focused environment
• Strong attention to detail and ability to follow through on tasks
• Ability to maintain confidentiality and professionalism when handling sensitive guest information
• Comfortable learning and utilizing scheduling, POS, CRM, and other practice-management systems
• Passion for aesthetics, beauty, wellness, and delivering elevated client experiences
• Ability to work collaboratively with providers, management, and the entire Zohar team

Luxury Guest Experience & Front Desk

• Warmly welcome every guest and create a personalized, luxurious experience from arrival through departure
• Check guests in and out efficiently while maintaining a welcoming and professional environment
• Manage the front desk and serve as the primary point of contact for guests
• Anticipate guest needs and proactively provide assistance throughout their visit
• Offer elevated concierge-level hospitality, including refreshments, comfort, and personalized service
• Answer phones, respond to inquiries, and assist with scheduling and appointment coordination
• Confirm appointments and assist with cancellations, rescheduling, and waitlist management
• Maintain a clean, organized, and aesthetically elevated reception and guest area
• Build strong relationships with guests and contribute to a high-touch, personalized experience

Operations & Administrative Support

• Assist with the smooth day-to-day operations of the medical spa
• Support providers and management with operational and administrative needs
• Maintain accurate guest records and ensure information is entered correctly into practice-management systems
• Assist with opening and closing procedures
• Monitor appointment flow and communicate with providers to ensure the schedule runs efficiently
• Help maintain inventory of front desk, retail, and operational supplies
• Assist with product and retail organization, stocking, and presentation
• Support daily cash/POS reconciliation and other administrative tasks as needed
• Help maintain operational standards, cleanliness, organization, and presentation throughout the facility
• Identify opportunities to improve efficiency, guest satisfaction, and overall operations
• Assist management with special projects, events, promotions, and other business initiatives

The Ideal Candidate

The ideal candidate is someone who naturally embodies luxury hospitality and understands that every interaction contributes to the Zohar experience. You are friendly without being overly familiar, polished without being rigid, and proactive rather than reactive.

You take pride in the details, enjoy creating memorable experiences, and can seamlessly transition between providing five-star guest service and handling behind-the-scenes operational responsibilities.

At Zohar Aesthetics & Wellness, we believe luxury is in the details — and our Front Desk Concierge plays an essential role in delivering that experience every day.