Luxury Front Desk Concierge – Guest Experience

Le Meridien Stoneleigh; Dallas (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Holidays

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts in Dallas is seeking a friendly Front Desk Clerk to warmly welcome guests, manage check-ins/outs, and provide accurate information about local attractions.

Responsibilities include inputting guest data, handling payments, resolving issues, and maintaining a calm, professional demeanor during busy periods. Previous hotel experience preferred, with strong communication and problem-solving skills.

Qualifications

• Hotel front desk or guest services experience preferred.
• Ability to manage check-in/check-out processes accurately.
• Strong communication and problem-solving skills.
• Calm under pressure and professional demeanor in busy periods.

Responsibilities

• Greet guests with a warm, professional welcome.
• Process registrations, room assignments, and payments.
• Answer inquiries and provide local information and directions.
• Handle guest complaints promptly and courteously.

Skills

Hotel experience

Customer service

Communication skills

Patience & diplomacy

Tools

Hotel management system

Job description

HEI Hotels and Resorts in Dallas is seeking a friendly Front Desk Clerk to warmly welcome guests, manage check-ins/outs, and provide accurate information about local attractions.

Responsibilities include inputting guest data, handling payments, resolving issues, and maintaining a calm, professional demeanor during busy periods. Previous hotel experience preferred, with strong communication and problem-solving skills.