Luxury Front Desk Concierge for Resident Experience

HOAMCO; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-matching 401k

Paid time off

Parental leave

Training and educational assistance

Employee Assistance Program

Job summary

HOAMCO is seeking an energetic Front Desk Associate to welcome residents, guests, and vendors at our luxury condominium community. You will be the first point of contact, delivering outstanding service and supporting day-to-day property operations.

The role emphasizes a friendly, professional, and detail-oriented approach, with responsibilities spanning front desk duties, package management, access control, and coordination of resident service requests.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Professional, friendly, and positive attitude.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Office and general computer systems.
• Administrative experience preferred.
• Reception, hospitality, concierge, or customer service experience is a plus.

Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
• Assist residents with package retrieval and delivery notifications.
• Manage resident fob access, credentials, and related requests.
• Answer and direct phone calls professionally and efficiently.
• Schedule appointments, meetings, and resident service requests.
• Provide general administrative support to the management team.
• Respond to resident questions and concerns while delivering exceptional customer service.
• Maintain accurate records, logs, and community databases.
• Assist with office organization, filing, correspondence, and special projects.
• Support community events and resident engagement activities when needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Organization

Problem solving

Tools

Microsoft Office

Job description

HOAMCO is seeking an energetic Front Desk Associate to welcome residents, guests, and vendors at our luxury condominium community. You will be the first point of contact, delivering outstanding service and supporting day-to-day property operations.

The role emphasizes a friendly, professional, and detail-oriented approach, with responsibilities spanning front desk duties, package management, access control, and coordination of resident service requests.