Luxury Front Desk Agent — Forbes Five-Star Service

IC - Boston (BOSHA); Boston (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision insurance

401(k) matching

Paid time off

Staff meals

Hotel discounts

Forbes training

Job summary

InterContinental Boston front desk agents create seamless, luxurious guest experiences from arrival to departure, greeting guests with warmth and professionalism. You will manage check-ins/check-outs, recognize loyal guests, and offer tailored recommendations that elevate every stay.

We seek English-fluent hospitality professionals with a passion for service, able to work flexible shifts including evenings and weekends. Comprehensive benefits and Forbes training accompany this role.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Fluent in English; additional languages a plus.
• Experience in luxury or Forbes-rated hotel is preferred.
• Ability to work flexible schedule including evenings, weekends, and holidays.
• Strong problem-solving, multitasking, and organizational skills.

Responsibilities

• Greet guests with poise and warmth, ensuring a premium welcome.
• Manage check-ins and check-outs accurately and efficiently.
• Recognize loyal guests and tailor service accordingly.
• Provide personalized recommendations and concierge-style assistance.
• Document guest preferences and coordinate with departments.
• Uphold Forbes Five-Star standards in all interactions.

Skills

Fluent English

Other languages

Customer service

Excellent communication

Education

High school diploma or equivalent

Some college preferred

Tools

Property management systems

Reservation systems

Job description

InterContinental Boston front desk agents create seamless, luxurious guest experiences from arrival to departure, greeting guests with warmth and professionalism. You will manage check-ins/check-outs, recognize loyal guests, and offer tailored recommendations that elevate every stay.

We seek English-fluent hospitality professionals with a passion for service, able to work flexible shifts including evenings and weekends. Comprehensive benefits and Forbes training accompany this role.