Luxury Front Desk Agent – Guest Services & Growth

Sofitel Philadelphia at Rittenhouse Square; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Career development

Global opportunities

Community involvement

Job summary

Sofitel Philadelphia at Rittenhouse Square is seeking a polished Guest Service Agent/Front Desk professional with a passion for luxury hospitality. You will welcome guests, manage efficient check-in/check-out, handle inquiries, and tailor experiences to ensure a memorable stay.

From cash handling to upselling hotel facilities, you will promote services while delivering world-class service. Prior experience with Opera Cloud or a similar PMS is a plus; must be flexible with shifts.

Qualifications

• Minimum 2 years in a luxury hotel or related setting.
• Comfort with cash handling and upselling opportunities.
• Experience with Opera Cloud or a similar PMS is a plus.

Responsibilities

• Check-in and check-out guests in a luxury environment.
• Handle guest inquiries and requests to create memorable stays.
• Promote hotel facilities and participate in guest engagement.

Skills

Opera Cloud

Customer service

Detail oriented

Flexible schedule

Education

Hotel school degree

Tools

Word

Excel

Messaging

PMS

Job description

Sofitel Philadelphia at Rittenhouse Square is seeking a polished Guest Service Agent/Front Desk professional with a passion for luxury hospitality. You will welcome guests, manage efficient check-in/check-out, handle inquiries, and tailor experiences to ensure a memorable stay.

From cash handling to upselling hotel facilities, you will promote services while delivering world-class service. Prior experience with Opera Cloud or a similar PMS is a plus; must be flexible with shifts.