Guest Service AgentFront Desk

SOFITEL; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

Sofitel Philadelphia at Rittenhouse Square is seeking a polished Guest Service Agent to welcome guests in a luxury environment, manage check-in and check-out, and handle in-house requests with warmth and precision.

You will enroll guests in the ALL Accor program, answer inquiries, and tailor experiences to create memorable stays while promoting hotel facilities and maintaining cash handling procedures.

Qualifications

• Minimum 2+ years of experience in a luxury hospitality role or a hotel school degree.
• Experience with Word and Excel and hotel messaging systems.
• Detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Flexible with days and hours.

Responsibilities

• Greet and assist guests during check-in and check-out in a luxury environment.
• Handle incoming guest calls and fulfill in-house requests.
• Enroll guests in the ALL Accor frequent guest program.
• Respond to inquiries and tailor experiences to ensure a memorable stay.
• Deliver luxury service, be efficient, empowered and cordial.
• Manage a cash bank and follow cash handling procedures.
• Promote hotel facilities and upsell where appropriate.

Skills

Customer service

Communication

Flexibility

Hospitality experience

Education

Hospitality or hotel school degree

Tools

Opera Cloud / PMS

Word

Excel

Job description

Job Description

Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position.

Guest Service Agent/Front Desk

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community-based philanthropy.

What you will be doing:

• Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
• Handling incoming phone calls to the hotel including In-house guest requests.
• Enrolling guests in our ALL Accor frequent guest program.
• Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
• Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
• Responsible for a cash bank and following all cash handling procedures.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications:

Qualifications

Your experience and skills include:

• Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
• Must have experience working with computers, specifically Word, Excel and messaging.
• Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
• Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
• Must be flexible with days and hours.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.