Luxury Front Desk Agent: Guest Experience Lead

Viceroy Hotel Group; Washington; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

EAP

Tuition reimbursement

Paid jury duty leave

Personal leave

Medical leave

Job summary

Viceroy Hotels in Sun Valley, Idaho, seeks a Front Desk Agent to deliver exceptional guest service from arrival through departure. You will assist with reservations, provide information on services and local attractions, and ensure a warm, luxury-level experience for guests.

You will balance cash and payments, coordinate with Housekeeping and other departments, and maintain a professional front desk environment. Previous hospitality experience and strong communication skills are essential.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.
• High School diploma or equivalent is required.
• Computer experience is required.
• Customer service experience is preferred.
• Must communicate effectively with guests and colleagues in an attentive, friendly, courteous manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must maintain regular attendance per hotel standards.

Responsibilities

• Welcome guests in a warm, professional, and service-oriented manner.
• Handle guest check-ins, checkouts, room assignments, and reservation inquiries.
• Provide guests with information regarding hotel services, resort amenities, dining outlets, transportation, activities, and local attractions.
• Accurately process cash, credit card, and other payment transactions in accordance with company policies and procedures.
• Assist with room reservations, modifications, cancellations, and special guest requests while maximizing room revenue opportunities.
• Maintain knowledge of occupancy status, restricted dates, availability, and daily operational changes.
• Utilize the property management system and other hotel systems accurately and efficiently.
• Complete shift checklists, bucket checks, reports, room verifications, and end-of-shift balancing procedures in a timely manner.
• Coordinate closely with Housekeeping, Valet, Engineering, and other departments to ensure seamless guest experiences.
• Respond promptly and professionally to guest concerns, service requests, and operational issues.
• Maintain guest confidentiality and protect sensitive guest information at all times.
• Utilize proper radio and internal communication etiquette when communicating with team members.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Assist guests with safe deposit boxes and other security-related services as needed.
• Maintain knowledge of emergency procedures and support hotel safety initiatives.
• Attend required meetings, trainings, and departmental lineups.
• Support additional Front Office and guest service responsibilities as operational needs require.
• Ensure overall guest satisfaction through professionalism, efficiency, and attention to detail.
• Perform other duties as assigned by management.

Skills

Customer service

Communication skills

Multitasking

Listening skills

Professional demeanor

Willingness to learn

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer systems

Job description

Viceroy Hotels in Sun Valley, Idaho, seeks a Front Desk Agent to deliver exceptional guest service from arrival through departure. You will assist with reservations, provide information on services and local attractions, and ensure a warm, luxury-level experience for guests.

You will balance cash and payments, coordinate with Housekeeping and other departments, and maintain a professional front desk environment. Previous hospitality experience and strong communication skills are essential.