Luxury Bellperson & Valet — VIP Guest Concierge

Fairmont Hotels & Resorts; Sonoma (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & R&R

Complimentary upgrades

Healthcare benefits

401(k) with match

Job summary

Fairmont Sonoma Mission Inn & Spa in California is seeking a Bell Person & Valet to warmly assist guests from arrival to departure, maintain cleanliness, and support front desk operations. You will coordinate with departments, help with golf club movements, and uphold Fairmont service standards while ensuring safety and organization of outdoor areas.

A CA driver’s license and the ability to lift 30 pounds are required.

Qualifications

• Ability to smile warmly and sincerely in guest interactions.
• Strong communication skills to interact with guests and staff.
• Ability to work under pressure in guest-facing areas and prioritize quickly.
• Ability to organize and prioritize based on guest needs to maintain team flow.

Responsibilities

• Assist guests during arrival and departure.
• Maintain cleanliness, safety and order in work areas.
• Handle complaints with care and proper follow-up actions.
• Be a Fairmont Sonoma Mission Inn & Spa ambassador for VIPs and groups.
• Coordinate with Front Office and other departments.
• Assist Front Office Managers with projects and timely tasks.
• Coordinate Golf Club movements.
• Adhere to Fairmont/ACCOR/LQA service standards for Bell & Valet.

Skills

Warm smile

Strong communication

Under pressure

Organize & prioritize

Tools

CA Driver's license

Job description

Fairmont Sonoma Mission Inn & Spa in California is seeking a Bell Person & Valet to warmly assist guests from arrival to departure, maintain cleanliness, and support front desk operations. You will coordinate with departments, help with golf club movements, and uphold Fairmont service standards while ensuring safety and organization of outdoor areas.

A CA driver’s license and the ability to lift 30 pounds are required.