Luxury Floor Leader & Client Experience Coach

Moncler; Town of Florida (NY); On-site; USD 85,962,000 - 94,558,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Parental leave

Holidays

Vacation days

Personal days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Floor Supervisor to lead client-focused sales on the floor, guiding the team through the Moncler Selling Ceremony and delivering the brand's elevated service standard. You will develop client relationships, hit sales KPIs, coach staff, and ensure store operations meet Moncler standards while representing the heritage and craftsmanship in every interaction.

As a Floor Supervisor, you will be on the shop floor, act as manager on duty, and drive performance through leadership,

Qualifications

• Two to four years of sales experience within luxury fashion or premium retail, with previous supervisory or leadership experience strongly preferred.
• Proven ability to deliver exceptional client service and achieve individual sales objectives.
• Strong commercial mindset with the ability to understand KPIs, recognize business trends, and identify opportunities to improve performance.
• Previous experience coaching, training, or mentoring others in a professional or nonprofessional setting.
• Ability to influence performance and drive results through others while remaining an active seller.
• Strong clienteling and relationship-building skills, including experience using CRM tools and conducting proactive outreach.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients, colleagues, store leadership, and corporate partners.
• Adaptable and solutions-oriented, with the ability to thrive in a fast-paced and dynamic retail environment.
• Proficiency in Microsoft Office Suite, POS, CRM, inventory management, and other retail technology systems.
• Fluency in the local language and proficiency in English; additional language skills are a plus.
• Ability to work a flexible retail schedule based on business needs, including evenings, weekends, holidays, and peak business periods.

Responsibilities

• Embody the Moncler Selling Ceremony and ensure the brand's sales and service standards are delivered consistently.
• Build authentic relationships with clients by understanding their needs, preferences, and lifestyles and providing thoughtful, personalized recommendations.
• Achieve and exceed individual sales objectives and KPIs, including sales, conversion, UPT, repurchase rate, CRM capture, and productivity.
• Demonstrate strong knowledge of Moncler's heritage, values, collections, product features, and craftsmanship.
• Advise clients on relevant fashion trends and developments within the luxury market while maintaining an elevated and personalized approach.
• Resolve client concerns with professionalism, empathy, sound judgment, and a commitment to protecting the relationship.
• Capture accurate, meaningful client information to personalize future outreach and development opportunities.
• Build and maintain long- term relationships through Moncler's clienteling tools, programs, and initiatives.
• Conduct consistent client outreach through appointment selling, product recommendations, follow- up communication, phone sales, charge sends, and after- sales service.
• Attract new clients and strengthen Moncler's local presence by serving as a Brand Ambassador and developing relevant relationships within the community.
• Support store events and activations that strengthen client engagement, loyalty, and brand awareness.
• Serve as manager on duty, providing visible leadership and maintaining appropriate floor coverage.
• Supervise the sales floor, assess business needs in real time, and ensure the team remains focused on the client experience and commercial priorities.
• Coach and motivate the sales team through observation, demonstration, timely feedback, and sharing of best practices.
• Support the onboarding and development of new and less- experienced team members by sharing product, clienteling, and selling knowledge.
• Help drive team performance by reinforcing expectations, recognizing strong results, and identifying opportunities for improvement.
• Lead by example, demonstrating professionalism, integrity, collaboration, and accountability.
• Operations and Store Excellence
• Support daily store operations and ensure company policies, procedures, and standards are consistently followed.
• Maintain Moncler's visual merchandising and product presentation standards throughout the boutique.
• Support inventory preparation, counts, replenishment, stock organization, and accuracy.
• Partner with store leadership and all store teams to maintain a professional, organized, and productive working environment.
• Demonstrate and reinforce company initiatives, including Retail Excellence and CRM programs.
• Communicate business needs, client insights, sales trends, and operational priorities effectively to store leadership.
• Perform additional responsibilities as assigned in support of evolving business needs.

Skills

Sales leadership

Luxury retail

CRM tools

Clienteling

Coaching

KPIs

Communication

MS Office

POS systems

English fluency

Tools

CRM software

POS systems

MS Office Suite

Job description

Moncler is seeking a Floor Supervisor to lead client-focused sales on the floor, guiding the team through the Moncler Selling Ceremony and delivering the brand's elevated service standard. You will develop client relationships, hit sales KPIs, coach staff, and ensure store operations meet Moncler standards while representing the heritage and craftsmanship in every interaction.

As a Floor Supervisor, you will be on the shop floor, act as manager on duty, and drive performance through leadership,