Luxury Fashion Advisor | Client Experience Lead

Chanel, Inc.; New York (NY); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Wellbeing days

Parental leave and family benefits

Generous paid time off

401K and retirement benefits

Comprehensive health coverage

Job summary

CHANEL, Inc. is seeking a Fashion Advisor at our Soho location in New York City. You will deliver exceptional client service, leverage fashion expertise to inspire clients, and help convert walk-ins into loyal brand ambassadors. You will work with a diverse sales team and report to boutique leadership.

The role emphasizes building relationships, providing warm, professional service, and driving client retention. A flexible schedule including late nights, weekends, and holidays is required.

Qualifications

• 3+ years of client-facing fashion retail experience.
• Strong communication and interpersonal skills.
• Interest in luxury fashion and CHANEL heritage.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
• Optimize the client experience through providing clients with prompt, professional, warm and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.

Skills

Client service

Fashion expertise

Communication skills

Languages preferred

Education

High School Diploma

Job description

CHANEL, Inc. is seeking a Fashion Advisor at our Soho location in New York City. You will deliver exceptional client service, leverage fashion expertise to inspire clients, and help convert walk-ins into loyal brand ambassadors. You will work with a diverse sales team and report to boutique leadership.

The role emphasizes building relationships, providing warm, professional service, and driving client retention. A flexible schedule including late nights, weekends, and holidays is required.