F&B Reservations Supervisor, F&B Admin (FT)

Montage International; United States; On-site; USD 48,000 - 70,000; Full time

Job summary

Montage International is seeking a Reservations Supervisor to oversee day-to-day operations in reservations, driving profitability, strong leadership, and outstanding guest service. The role emphasizes developing agents, maintaining standards, and achieving department objectives.

The position requires a college degree preferably and prior luxury-hotel experience, with the ability to work weekends, nights, or holidays based on business demands. Proficiency in MS Office is expected.

Qualifications

• College degree preferred.
• 2 years’ experience in a luxury hotel preferred.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast paced environment.
• Excellent organizational and time management skills.
• Must be able to quickly adapt to new software.

Responsibilities

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspire to reach defined goals and objectives.
• Accountable for the effortless and seamless reservations process while providing exceptional levels of customer service.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide feedback to maximize sales potential.

Skills

Customer service

Telephone etiquette

Leadership

Organization

Adaptability

Interpersonal skills

Education

College degree preferred

Tools

MS Office

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Reservations Supervisor

SUMMARY

The Reservations Supervisor is responsible for supervising the day-to-day operations for the department’s development of long term objectives; including profitable financial management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.

ESSENTIAL FUNCTIONS

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.
• Accountable for the effortless and seamless reservations process while providing exceptional levels of customer service.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.

QUALIFICATIONS

• College degree preferred
• 2 years’ experience in a luxury hotel preferred
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.