Luxury F&B Manager: Guest Experience & Ops Lead

Evolving Solution Services; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

SAA is seeking a Food & Beverage Manager to lead a high-touch hospitality team and deliver outstanding service to Members and Guests. You will manage reservations, VIP experiences, and staff performance to maintain brand standards in a dynamic environment.

Responsibilities include developing operating procedures, onboarding staff, and ensuring consistent service quality while supporting cross-department collaboration for events and dining experiences.

Qualifications

• Experience leading luxury hospitality teams and service operations.
• Ability to manage daily planning, staffing, and guest flow in a high-touch environment.
• Proven track record in improving service standards and guest satisfaction.
• Strong cross-functional collaboration with events, membership, and operations.

Responsibilities

• Lead and mentor front-of-house staff to deliver exceptional guest experiences.
• Oversee daily service operations, including reservations, table plans, and VIP protocols.
• Monitor staffing levels to maximize efficiency and cost control.
• Recruit, onboard, and train new staff while upholding brand standards.

Skills

Leadership

Operations management

Customer service

Staff training

Job description

SAA is seeking a Food & Beverage Manager to lead a high-touch hospitality team and deliver outstanding service to Members and Guests. You will manage reservations, VIP experiences, and staff performance to maintain brand standards in a dynamic environment.

Responsibilities include developing operating procedures, onboarding staff, and ensuring consistent service quality while supporting cross-department collaboration for events and dining experiences.