Luxury F&B Director: Lead Guest Experience & Growth

GreatHorse; Massachusetts; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Short/Long Term Disability

Life Insurance

PTO

401(k) and Roth

Profit Sharing/Match Plans

FSA Eligibility

Telehealth and Mental Health support

Employee Assistance Program

Training and development opportunities

Job summary

GreatHorse is seeking a Director of Food and Beverage to lead all dining and beverage operations at its Hampden, MA club. You will oversee restaurant, dining outlets, in-room dining and events, ensuring service excellence, quality, and profitability while adhering to brand standards and compliance.

The role involves budgeting, forecasting, team leadership, recruiting and coaching, and developing strategies to maximize revenue and guest satisfaction.

Qualifications

• 8-10 years of progressive food and beverage leadership experience.
• 5-7 years of director-level experience preferred.
• Experience in a luxury resort, hotel, private club, or fine dining environment.
• Proven ability to oversee multiple outlets including fine dining, casual/poolside, banquets, bars and lounges.
• Strong knowledge of spirits, beer, and wine.
• Experience managing seasonal or high-volume operations; scalable staffing.

Responsibilities

• Oversee all food and beverage operations, partnering with department leaders to maintain service standards, product quality, cost controls and profitability.
• Manage departmental financials, including budgeting, forecasting, and expense controls.
• Lead recruitment, onboarding, training and development of a service-oriented team.
• Provide ongoing leadership, coaching, and performance evaluations.
• Address performance issues and disciplinary actions per policy.
• Monitor guest feedback and trends to drive improvements and guest experience.
• Ensure compliance with health, safety, sanitation and alcohol service standards.
• Develop and implement marketing and upselling strategies to maximize revenue.
• Maintain current knowledge of menu offerings, pricing, policies, and ownership.
• Monitor budgets and financial transactions and authorize expenses.
• Oversee accounting procedures, check handling, comps, voids and member billing disputes.
• Manage inventories and ensure proper records and controls.
• Develop weekly staffing schedules and manage labor costs.

Skills

Food & Beverage leadership

Budgeting & cost controls

Team development

Vendor relations

Menu knowledge & beverage program

Staff scheduling

Multicultural leadership

Regulatory compliance

Education

Bachelor's degree in food service management, Hospitality, Business Administration, or a related field

Tools

Northstar POS

HotSchedules

Job description

GreatHorse is seeking a Director of Food and Beverage to lead all dining and beverage operations at its Hampden, MA club. You will oversee restaurant, dining outlets, in-room dining and events, ensuring service excellence, quality, and profitability while adhering to brand standards and compliance.

The role involves budgeting, forecasting, team leadership, recruiting and coaching, and developing strategies to maximize revenue and guest satisfaction.