Upscale Dining Server & Guest Experience Lead

GreatHorse; Massachusetts; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO

401(k) and Roth

Job summary

GreatHorse in Hampden, MA, seeks a Professional Server to represent the club with polished, personalized service in a high-volume environment. The role requires extensive menu knowledge, attentiveness, and the ability to guide guests through a customized dining experience.

We offer medical, dental, vision, disability, life insurance, PTO and retirement options. The position is on-site with flexible shifts including evenings, weekends, and holidays, and requires 21+ eligibility.

Qualifications

• 2–3 years of upscale casual or fine dining service experience.
• Wine knowledge is preferred.
• Northstar POS experience is preferred.
• TIPS certification is preferred.
• Excellent active listening and communication skills.
• Open flexibility to work evenings, weekends, holidays.

Responsibilities

• Greet guests warmly and guide tables through a customized dining experience.
• Accurately record food and beverage orders.
• Address dietary restrictions and allergies with menu knowledge.
• Serve meals following steps of service and maintain beverage levels.
• Input orders into the POS system and manage transactions.
• Collaborate with kitchen and bar staff as needed.
• Clear and reset tables, perform daily side work.
• Lead by example and mentor hourly restaurant staff.
• Adhere to food safety and alcohol service regulations.
• Assess guests' needs and tailor recommendations.

Skills

Upscale dining

Wine knowledge

Active listening

Verbal communication

Conflict resolution

Flexible schedule

Tools

Northstar POS

Job description

GreatHorse in Hampden, MA, seeks a Professional Server to represent the club with polished, personalized service in a high-volume environment. The role requires extensive menu knowledge, attentiveness, and the ability to guide guests through a customized dining experience.

We offer medical, dental, vision, disability, life insurance, PTO and retirement options. The position is on-site with flexible shifts including evenings, weekends, and holidays, and requires 21+ eligibility.