Luxury Eyewear Store Ops Specialist - Full Time

Oliver Peoples; West Hollywood (CA); On-site; USD 70,000 - 96,000; Full time

Job summary

Oliver Peoples is seeking an Administrator, Store Operations to provide elevated service and support to our West Hollywood stores. You will manage lens replacement requests, track orders, and coordinate with suppliers and distribution centers to ensure timely deliveries.

Key responsibilities include central purchasing, assisting with new store openings, and reviewing deposits. The role requires 2+ years in luxury customer service and proficient use of Microsoft Office, SAP, and Kronos.

Qualifications

• 2+ years in high-end customer service.
• Proficient with Microsoft Office software.
• Ability to lift approximately 10–15 lbs.

Responsibilities

• Manage store custom lens replacement requests and track progress.
• Provide customer service support to retail stores with suppliers and DCs.
• Central Purchasing Management: develop and maintain catalog of office and operational supplies, promotional material, and lab tools; manage ad hoc supply orders and inventory reporting.
• Assist with new store openings and process improvements.
• Weekly Missing Deposit Report Review and escalate issues.
• Troubleshoot missing or delayed customer home office checks or credits with accounting.
• Provide system support for Smartly, Omnichannel and Smart Shopper.

Skills

Customer service

Microsoft Office

Lifting 10-15 lbs

Education

Bachelor's degree (desirable)

Tools

SAP

Kronos

Job description

Oliver Peoples is seeking an Administrator, Store Operations to provide elevated service and support to our West Hollywood stores. You will manage lens replacement requests, track orders, and coordinate with suppliers and distribution centers to ensure timely deliveries.

Key responsibilities include central purchasing, assisting with new store openings, and reviewing deposits. The role requires 2+ years in luxury customer service and proficient use of Microsoft Office, SAP, and Kronos.