Store Operation Administrator

Oliver Peoples; West Hollywood (CA); On-site; USD 70,000 - 96,000; Full time

Job summary

Oliver Peoples is seeking an Administrator, Store Operations to provide elevated service and support to our West Hollywood stores. You will manage lens replacement requests, track orders, and coordinate with suppliers and distribution centers to ensure timely deliveries.

Key responsibilities include central purchasing, assisting with new store openings, and reviewing deposits. The role requires 2+ years in luxury customer service and proficient use of Microsoft Office, SAP, and Kronos.

Qualifications

• 2+ years in high-end customer service.
• Proficient with Microsoft Office software.
• Ability to lift approximately 10–15 lbs.

Responsibilities

• Manage store custom lens replacement requests and track progress.
• Provide customer service support to retail stores with suppliers and DCs.
• Central Purchasing Management: develop and maintain catalog of office and operational supplies, promotional material, and lab tools; manage ad hoc supply orders and inventory reporting.
• Assist with new store openings and process improvements.
• Weekly Missing Deposit Report Review and escalate issues.
• Troubleshoot missing or delayed customer home office checks or credits with accounting.
• Provide system support for Smartly, Omnichannel and Smart Shopper.

Skills

Customer service

Microsoft Office

Lifting 10-15 lbs

Education

Bachelor's degree (desirable)

Tools

SAP

Kronos

Job description

Requisition ID: 947514

Store #: O00411 OP G&A Retail Ops - W Hollywood

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Administrator, Store Operations provides elevated service and support to the retail stores in alignment with administrative operations tasks to increase store sales and create an elevated retail experience.

Major Duties And Responsibilities

• Manage store custom lens replacement requests (OPWRs) – provide lens availability, issue authorization, track order progress, troubleshoot any delays or issues. Track inventory of stock lenses, forecast usage and reorders lens blanks with supplier.
• Provide customer service support to retail stores with suppliers and multiple internal DCs. Place lenses, warranty, spare parts, and accessories orders, follow up on status and delivery.
• Central Purchasing Management: develop and maintain catalog of office and operational supplies, promotional material, and lab tools for each Retail Brand, create and add new supply articles as needed, enter ad hoc supply orders for stores, monthly report on supply inventory levels and work with remote teams on replenishment orders for low stock items.
• Assist with new store openings support, new process initiatives and system improvements.
• Weekly Missing Deposit Report Review: follow up with stores with missing deposits and elevate any potential problems.
• Troubleshoot missing or delayed customer home office check or credit card refunds with accounting.
• Provide support to stores on Smartly, Omnichannel and Smart Shopper systems, orders and track shipments as needed.

Basic Qualifications

• 2+ years in high-end customer service
• Computer Skills: Microsoft office software
• Ability to lift approximately 10 – 15 lbs.

Preferred Qualifications

• A Bachelors degree is highly desirable, but candidates with equivalent work experience will be considered
• Knowledge of optical/eyewear luxury products
• Proficient in SAP and Kronos
• Punctual/Reliable
• Always maintain highest degree of confidentiality
• Takes initiative in self-development - typically goes beyond what is normally expected
• Organized with strong time management skills

Pay Range: 70,304.00 - 95,888.08

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.