Luxury Store Operations Specialist

EssilorLuxottica Group; West Hollywood (CA); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Job summary

EssilorLuxottica, a global leader in eyewear, seeks an Administrator, Store Operations to elevate retail support and service. You will manage lens orders, tracking, and inventory, while coordinating with stores, suppliers, and distribution centers to ensure timely deliveries and seamless operations.

The role requires 2+ years in luxury customer service, strong Microsoft Office skills, and the ability to lift 10–15 lbs. A Bachelor's degree is preferred; SAP and Kronos experience is a plus.

Qualifications

• 2+ years in high-end customer service.
• Proficient with Microsoft Office.
• Ability to lift approximately 10–15 lbs.

Responsibilities

• Manage store custom lens replacement requests (OPWRs) – provide lens availability, issue authorization, track order progress, troubleshoot any delays or issues.
• Provide customer service support to retail stores with suppliers and multiple internal DCs. Place lenses, warranty, spare parts, and accessories orders, follow up on status and delivery.
• Central Purchasing Management: develop and maintain catalog of office and operational supplies, promotional material, and lab tools for each Retail Brand, create and add new supply articles as needed, enter ad hoc supply orders for stores, monthly report on supply inventory levels and work with remote teams on replenishment orders for low stock items.
• Assist with new store openings support, new process initiatives and system improvements.
• Weekly Missing Deposit Report Review: follow up with stores with missing deposits and escalate any potential problems.
• Troubleshoot missing or delayed customer home office check or credit card refunds with accounting.
• Provide support to stores on Smartly, Omnichannel and Smart Shopper systems, orders and track shipments as needed.

Skills

Customer service

Microsoft Office

Lift capacity

Education

Bachelor's degree

Tools

SAP

Kronos

Job description

EssilorLuxottica, a global leader in eyewear, seeks an Administrator, Store Operations to elevate retail support and service. You will manage lens orders, tracking, and inventory, while coordinating with stores, suppliers, and distribution centers to ensure timely deliveries and seamless operations.

The role requires 2+ years in luxury customer service, strong Microsoft Office skills, and the ability to lift 10–15 lbs. A Bachelor's degree is preferred; SAP and Kronos experience is a plus.