Luxury Event Concierge & Guest Experience Lead

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Job summary

The Grand Hotel Golf Resort and Spa, Autograph Collection in Fairhope, Alabama, is seeking an Event Banquet Concierge to deliver exceptional guest service and ensure flawless event execution across all departments.

You will coordinate with event managers, assist with setup and guest communications, adhere to hotel policies, and help resolve issues quickly to create memorable experiences for groups and VIP guests.

Responsibilities

• Exceptional Guest Service: Be accessible at all times to address guest needs and ensure prompt responses.
• Event Coordination: Work closely with event hosts to confirm all details, including meeting agendas, attendee requirements, and last-minute adjustments.
• Hotel & Event Knowledge: Promote hotel facilities and maintain a thorough understanding of available amenities and services.
• Collaboration: Assist the Director of Event Operations and Event Services Manager with any last-minute event changes.
• Communication: Maintain constant communication with management and guests regarding event updates, timing, and logistics.
• Event Setup Assistance: Support with small meeting setups, signage placement, registration tables, and more.
• Feedback & Improvement: Actively solicit guest feedback to improve services and enhance guest satisfaction.
• Issue Resolution: Participate in the Guest Response Program, ensuring guest concerns are addressed effectively.
• Work Order Management: Issue and follow up on service requests to ensure timely execution.
• Regulatory Compliance: Adhere to ABC board regulations and company policies regarding alcohol service and gratuity reporting.

Job description

The Grand Hotel Golf Resort and Spa, Autograph Collection in Fairhope, Alabama, is seeking an Event Banquet Concierge to deliver exceptional guest service and ensure flawless event execution across all departments.

You will coordinate with event managers, assist with setup and guest communications, adhere to hotel policies, and help resolve issues quickly to create memorable experiences for groups and VIP guests.