Banquet Operations Supervisor – Events & Guest Experience

PCH Hotels And Resorts, Inc.; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts on stays, dining,

Opportunities for Growth

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Banquet Captain to supervise and coordinate Banquet associates during events. You will oversee set-up, food service, and breakdown while ensuring guest satisfaction and compliance with regulations.

Key responsibilities include coordinating with management, maintaining guest communication, and ensuring smooth kitchen-to-table transitions with the Banquet Chef.

Qualifications

• Experience supervising banquet staff during events.
• Ability to coordinate set-up, food service and breakdown.
• Strong communication with guests and meeting planners.

Responsibilities

• Event Coordination: Supervise Banquet associates during events, ensuring seamless set-up, food service, and breakdown.
• Collaboration with Management: Work with the Banquet Manager to determine serving arrangements, staffing needs, and required equipment.
• Guest Communication: Maintain open communication with guests and meeting planners to address needs and changes efficiently.
• Food Service Coordination: Collaborate with the Banquet Chef for smooth kitchen-to-table transitions and accurate guest counts.
• Staff Management: Assign workstations and communicate function side work duties to servers.
• Quality Assurance: Inspect table settings and buffet arrangements for cleanliness and proper placement.
• Post-Event Responsibilities: Ensure function rooms are cleaned and equipment is stored properly after events.
• Training and Development: Conduct training for Banquet staff and develop backup personnel for the Banquet Captain role.
• Supervision: Directly supervise up to 30 associates in the Banquet department.
• Alcohol Service Compliance: Ensure adherence to alcohol service regulations and report gratuities received.

Skills

Event coordination

Staff management

Guest communication

Alcohol service compliance

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast is seeking a Banquet Captain to supervise and coordinate Banquet associates during events. You will oversee set-up, food service, and breakdown while ensuring guest satisfaction and compliance with regulations.

Key responsibilities include coordinating with management, maintaining guest communication, and ensuring smooth kitchen-to-table transitions with the Banquet Chef.