Luxury E-commerce Analytics Specialist (Hybrid NY)

Richemont; New York (NY); Hybrid; USD 39,000 - 47,000; Full time

Job summary

Cartier is seeking an Ecommerce Analyst (Long Term Temp) to support the Ecommerce team in optimizing the end-to-end online order journey in a luxury retail environment. This hybrid role is based in New York, working with the E-Commerce Manager and cross-functional partners to build reporting that drives decisions and ensure a seamless customer experience.

The ideal candidate will manage reporting cycles, monitor site health, and translate analytics into actionable recommendations while

Qualifications

• Bachelor's degree.
• 1–3 years in ecommerce, digital operations or analytics.
• Advanced Excel skills (formulas, pivots, data modeling).
• Experience with Looker and GA4.
• Familiar with JIRA or similar tracking tools.
• Strong analytical ability to turn data into actions.
• Luxury retail or premium brand e-commerce experience a plus.

Responsibilities

• Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle.
• Leverage GA4 to monitor site performance, user behavior, and funnel metrics.
• Own weekly and monthly reporting cycles with clear callouts for trends, anomalies, and recommended actions.
• Monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs and performance issues.
• Use AI-powered monitoring tools (e.g., Noibu) to track site health.
• Track tickets in JIRA and escalate blockers to ensure timely resolution.
• Attend sprint reviews with development teams and facilitate cross-functional check-ins.
• Serve as the primary market contact for day-to-day issues.
• Lead QA during deployments and site enhancements, ensuring changes perform as expected.
• Develop QA checklists and testing protocols for consistency.
• Identify UX friction points and propose enhancements.
• Gather and document requirements using GA4/Looker and stakeholder feedback.

Skills

Analytical skills

Excel advanced

Data modeling

Effective communicator

Problem solving

Education

Bachelor's degree

Tools

GA4

Looker

JIRA

SFCC

Job description

Cartier is seeking an Ecommerce Analyst (Long Term Temp) to support the Ecommerce team in optimizing the end-to-end online order journey in a luxury retail environment. This hybrid role is based in New York, working with the E-Commerce Manager and cross-functional partners to build reporting that drives decisions and ensure a seamless customer experience.

The ideal candidate will manage reporting cycles, monitor site health, and translate analytics into actionable recommendations while