eCommerce Analyst

Pyramid Consulting Group, LLC; New York (NY); Hybrid; USD 32,000 - 45,000; Part time

Job summary

Pyramid Consulting Group, LLC is seeking a Temporary eCommerce Analyst in NYC to support digital performance, site operations, and the end-to-end online customer journey. The role features a hybrid schedule with four days onsite per week and focuses on reporting, analytics, site enhancements, and eCommerce optimization.

Responsibilities include building dashboards, analyzing orders and customer behavior, coordinating with technical teams, and translating insights into actionable improvements for

Qualifications

• 1+ year of experience in eCommerce, digital operations, analytics, or a related field.
• Advanced Excel skills with formulas, pivot tables, and data analysis.
• Experience with GA4 or Looker for digital analytics and reporting.
• Familiarity with eCommerce, order management, ERP, or CRM platforms preferred.

Responsibilities

• Build and maintain reports and dashboards tracking eCommerce performance, order lifecycle, fulfillment, returns, and customer behavior.
• Analyze website and order data to identify trends, performance issues, and opportunities to improve the online experience.
• Monitor eCommerce platforms and systems, troubleshoot issues, and coordinate resolutions with technical teams.
• Support website enhancements, system updates, testing, and quality assurance processes.
• Manage project trackers, timelines, requirements, and documentation for digital initiatives.
• Partner with business and technical stakeholders to translate reporting insights and feedback into actionable improvements.
• Prepare recurring performance reports and communicate key findings and recommendations to the eCommerce team.
• Support additional digital commerce projects and operational initiatives as needed.

Skills

eCommerce analytics

Excel

Data analysis

GA4/Looker

JIRA knowledge

Problem solving

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

JIRA

ERP/CRM knowledge

Job description

Our client, a luxury jewelry brand, is seeking a Temporary eCommerce Analyst to support digital performance, site operations, and the end-to-end online customer journey. Based in NYC, this long-term temporary role follows a hybrid schedule with 4 days onsite per week and will focus on reporting, analytics, site enhancements, and eCommerce optimization.

Job Duties Include:

• Build and maintain reports and dashboards tracking eCommerce performance, order lifecycle, fulfillment, returns, and customer behavior


• Analyze website and order data to identify trends, performance issues, and opportunities to improve the online experience


• Monitor eCommerce platforms and systems, troubleshoot issues, and coordinate resolutions with technical teams


• Support website enhancements, system updates, testing, and quality assurance processes


• Manage project trackers, timelines, requirements, and documentation for digital initiatives


• Partner with business and technical stakeholders to translate reporting insights and feedback into actionable improvements


• Prepare recurring performance reports and communicate key findings and recommendations to the eCommerce team


• Support additional digital commerce projects and operational initiatives as needed

Job Qualifications Include:

• 1+ years of experience in eCommerce, digital operations, analytics, or a related field


• Bachelor's degree or equivalent professional experience preferred


• Advanced Microsoft Excel skills, including formulas, pivot tables, and data analysis


• Experience with or knowledge of digital analytics and reporting platforms such as GA4 or Looker


• Familiarity with eCommerce, order management, ERP, or CRM platforms preferred


• Experience with project management, ticketing, or issue-tracking tools such as JIRA is a plus


• Strong analytical and problem-solving skills with the ability to translate data into actionable insights


• Excellent organizational, communication, and project coordination abilities


• Detail-oriented, adaptable, and comfortable managing changing priorities in a fast-paced environment


• Luxury, retail, or consumer eCommerce experience preferred

Pay: $28/hr

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact [e-mail].

For positions subject to "Fair Chance" laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.