Ecommerce Analyst (Temp)

Richemont Iberia SL; New York (NY); Hybrid; USD 39,000 - 47,000; Full time

Job summary

Cartier is seeking an Ecommerce Analyst (Long Term Temp) to support the Ecommerce team in optimizing the end-to-end online order journey in a luxury retail environment. This hybrid role is based in New York, working with the E-Commerce Manager and cross-functional partners to build reporting that drives decisions and ensure a seamless customer experience.

The ideal candidate will manage reporting cycles, monitor site health, and translate analytics into actionable recommendations while

Qualifications

• Bachelor's degree.
• 1–3 years in ecommerce, digital operations or analytics.
• Advanced Excel skills (formulas, pivots, data modeling).
• Experience with Looker and GA4.
• Familiar with JIRA or similar tracking tools.
• Strong analytical ability to turn data into actions.
• Luxury retail or premium brand e-commerce experience a plus.

Responsibilities

• Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle.
• Leverage GA4 to monitor site performance, user behavior, and funnel metrics.
• Own weekly and monthly reporting cycles with clear callouts for trends, anomalies, and recommended actions.
• Monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs and performance issues.
• Use AI-powered monitoring tools (e.g., Noibu) to track site health.
• Track tickets in JIRA and escalate blockers to ensure timely resolution.
• Attend sprint reviews with development teams and facilitate cross-functional check-ins.
• Serve as the primary market contact for day-to-day issues.
• Lead QA during deployments and site enhancements, ensuring changes perform as expected.
• Develop QA checklists and testing protocols for consistency.
• Identify UX friction points and propose enhancements.
• Gather and document requirements using GA4/Looker and stakeholder feedback.

Skills

Analytical skills

Excel advanced

Data modeling

Effective communicator

Problem solving

Education

Bachelor's degree

Tools

GA4

Looker

JIRA

SFCC

Job description

As an Ecommerce Analyst (Long Term Temp), you will play a pivotal role in supporting Cartier's Ecommerce team in the optimization of the end-to-end online order journey within a luxury retail environment. This is a hybrid role based in New York.

You'll work closely with the E-Commerce Manager and cross-functional partners to build reporting that drives decisions, monitor system health across our digital platforms, gather requirements from data and stakeholder feedback to inform and manage site enhancements, and help ensure a seamless customer experience.

Key Responsibilities

Reporting & Analytics

• Build, maintain, and enhance reports and dashboards in Excel and Looker to track KPIs across the order lifecycle (e.g., conversion rates, fulfillment rates, delivery performance, return rates).

• Leverage GA4 to monitor site performance, user behavior, and funnel metrics to inform business decisions.

• Own weekly and monthly reporting cycles, preparing performance summaries for the team with clear callouts for trends, anomalies, and recommended actions.

Product Ownership

• Proactively monitor backend platforms (SFCC, Fluent OMS, SAP) to identify bugs, system errors, and performance issues impacting the customer or operational experience.

• Leverage AI-powered monitoring tools (e.g., Noibu) to track and manage ongoing site health.

• Monitor ticket progress in JIRA, follow up with development teams, and elevate blockers to ensure timely resolution.

• Attend sprint reviews with development teams and facilitate regular check-ins between business and technical stakeholders.

• Serve as the primary market contact for day-to-day issues.

• Lead QA processes during deployments, system updates, and site enhancements - validating that changes perform as expected across the order journey before and after release.

• Develop and maintain QA checklists and testing protocols to ensure consistent quality standards across releases.

• Flag regression issues and coordinate with development teams to triage, prioritize, and resolve defects within agreed timelines.

Client Experience & UI/UX

• Serve as a cross-functional point of contact in support of the E-Commerce Manager on client experience and UI/UX improvement initiatives, with the opportunity to grow into full ownership of this area.

• Manage project administration for site and order journey enhancements, including maintaining timelines, scheduling meetings, gathering cross-functional feedback, and preparing synopses for stakeholder review.

• Leverage order journey and site analytics to identify UX friction points and recommend specific enhancements to improve the client experience.

• Gather, synthesize, and document requirements for site and order journey enhancements using analytics tools (GA4, Looker), cross-functional feedback, and client survey data - translating insights into clearly actionable inputs for development and product teams.

Qualifications

Required:

• Bachelor's degree.

• 1-3 years of experience in e-commerce, digital operations, analytics, or a related field.

• Proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling).

• Experience with or strong aptitude for learning Looker and GA4.

• Familiarity with JIRA or similar project/issue tracking tools.

• Strong analytical skills with the ability to interpret data and turn it into actionable recommendations.

The Ideal Candidate

The ideal candidate is a self-starter and critical problem solver who approaches issues with a logical mindset, takes initiative, and thrives in a fast-paced environment. They are highly analytical, comfortable distilling complex data into clear takeaways, and an effective communicator across both technical and non-technical audiences. They are amenable to change, adaptable to shifting priorities, and able to negotiate alignment across stakeholders with competing needs. Experience in luxury retail or premium brand e-commerce is a plus, as is exposure to Fluent OMS, SAP, SFCC, or SQL. Familiarity with AI-powered tools for site monitoring or productivity (e.g., Noibu, Microsoft Copilot) is valued.

Expected Hourly Range: $28/HR-$34/HR