Luxury Dining Reservations Concierge

FAENA; Miami Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

FAENA is seeking a Reservations Agent to provide prompt, courteous, and efficient handling of Food and Beverage reservations across its venues in Miami Beach. The role requires maintaining knowledge of policies, processing requests, and documenting guest preferences to ensure exceptional service.

Responsibilities include verifying details, explaining cancellation policies, and inputting data into the reservations system, while maintaining guest relations and wait lists.

Responsibilities

• Maintain knowledge of policies and procedures for reservations.
• Process reservation requests via phone, fax, or internal channels.
• Document special information such as birthdays or anniversaries in reservations.
• Verify and update reservation details and guest history.
• Explain guarantee and cancellation policies and provide confirmation numbers.
• Input all reservation data accurately into the system and create group files.
• Monitor wait lists and compile daily/weekly/monthly reports.

Job description

FAENA is seeking a Reservations Agent to provide prompt, courteous, and efficient handling of Food and Beverage reservations across its venues in Miami Beach. The role requires maintaining knowledge of policies, processing requests, and documenting guest preferences to ensure exceptional service.

Responsibilities include verifying details, explaining cancellation policies, and inputting data into the reservations system, while maintaining guest relations and wait lists.