Curated Dining Reservations Specialist

Faena Hotels And Residences Llc; Miami Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Faena Hotels And Residences Llc in Miami Beach seeks an guest services professional to manage Food & Beverage reservations, including changes and cancellations, across Faena venues. You will maintain guest relations, ensure accurate reservation details, and communicate special requests to the appropriate departments.

Responsibilities include processing reservations received by multiple channels, verifying guest information, explaining policies, and contributing to a smooth dining experience for

Responsibilities

• Handle food and beverage reservation requests, changes and cancellations via phone, fax, telex, mail or corporate channels.
• Maintain knowledge of department policies, service procedures and standards.
• Document special information or occasions in reservations (birthdays, anniversaries).
• Input reservation details accurately into the system and communicate with other departments as needed.
• Monitor wait lists and assist with group dining reservations.

Job description

Faena Hotels And Residences Llc in Miami Beach seeks an guest services professional to manage Food & Beverage reservations, including changes and cancellations, across Faena venues. You will maintain guest relations, ensure accurate reservation details, and communicate special requests to the appropriate departments.

Responsibilities include processing reservations received by multiple channels, verifying guest information, explaining policies, and contributing to a smooth dining experience for