Poolside Food & Beverage Concierge

FAENA; Miami Beach (FL); Presencial; USD 21.000 - 34.000; Jornada completa

Descripción de la vacante

FAENA Miami Beach is seeking an attentive team member to deliver food and beverage orders to guest lounges and assist in maintaining pool and beach service areas. You will ensure courteous service, proper setup, and adherence to standards.

You will also be responsible for knowledge of menu items, liquor regulations, and maintaining cleanliness and organization across assigned areas. The role requires strong guest relations and teamwork in a luxury hospitality setting.

Formación

• Duties and responsibilities listed in the job posting.

Responsabilidades

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of: lounge & cabana numbers, room capacity, hours of operation, proper table set-up and dress code of the Pool & Beach.
• All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool & Beach.
• The particular characteristics and description of every food and beverage item on the Pool & Beach menu.
• All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.
• Complete opening and closing side duties as assigned.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles.
• Make all varieties of coffee.
• Serve all food courses and non-alcoholic beverage items to the guest.
• Guide the activities of the assigned Bus person to ensure optimum service to guests.
• Clear each course.
• Remove soiled wares from areas as assigned and transport to stewarding area.
• Extend appreciation for guest patronage and invite them to return.
• Clean and reset tables immediately after guest departs.

Descripción del empleo

FAENA Miami Beach is seeking an attentive team member to deliver food and beverage orders to guest lounges and assist in maintaining pool and beach service areas. You will ensure courteous service, proper setup, and adherence to standards.

You will also be responsible for knowledge of menu items, liquor regulations, and maintaining cleanliness and organization across assigned areas. The role requires strong guest relations and teamwork in a luxury hospitality setting.