In-Room Dining Concierge & Order Specialist

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Faena Hotels & Residences in Miami Beach seeks an In Room Dining associate to courteously answer phones, take orders, and input them into the POS system. You will settle guest checks and ensure accurate charges while maintaining knowledge of the menu, wines, and room numbers.

Ideal candidates excel in guest service, cash handling, and teamwork, with strong communication skills to ensure seamless service to residents and guests in a luxury hotel environment.

Qualifications

• Experience in high-end food and beverage service preferred.
• Knowledge of cash handling and POS transactions required.
• Ability to resolve guest questions with courtesy and accuracy.

Responsibilities

• Answer in-room dining phones courteously and efficiently.
• Process guest/resident orders and input into POS system.
• Settle checks and handle payments according to accounting rules.
• Maintain knowledge of menus, beverages, and room layouts.
• Assist and supervise staff to ensure timely service and accuracy.

Skills

Guest service

Cash handling

POS system

Communication

Teamwork

Tools

POS system

Job description

Faena Hotels & Residences in Miami Beach seeks an In Room Dining associate to courteously answer phones, take orders, and input them into the POS system. You will settle guest checks and ensure accurate charges while maintaining knowledge of the menu, wines, and room numbers.

Ideal candidates excel in guest service, cash handling, and teamwork, with strong communication skills to ensure seamless service to residents and guests in a luxury hotel environment.