Luxury Guest Experience Specialist

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

FAENA Guest Experience Agent role located at the Miami Beach property requires delivering high-touch service to discerning guests. You will collaborate with multiple departments and front office teams to orchestrate memorable experiences and smooth guest journeys.

The position emphasizes attention to guest needs, effective communication, and proficient use of standard office software in a fast-paced luxury setting.

Qualifications

• Customer service experience in a hospitality setting preferred.
• Strong communication in verbal and written form.
• Ability to read and write in English; additional language skills beneficial.

Responsibilities

• Maintain knowledge of departmental policies and service standards.
• Assist guests with registration, check-in/check-out, and special requests.
• Resolve guest complaints and ensure satisfaction.
• Monitor cleanliness and organization of work areas.
• Use basic computer applications to create documents and manage guest information.

Skills

Customer service

Communication

Bilingual support

Job description

FAENA Guest Experience Agent role located at the Miami Beach property requires delivering high-touch service to discerning guests. You will collaborate with multiple departments and front office teams to orchestrate memorable experiences and smooth guest journeys.

The position emphasizes attention to guest needs, effective communication, and proficient use of standard office software in a fast-paced luxury setting.