F&B Reservations Concierge

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Faena Hotels Miami Beach seeks a courteous Reservations Associate to handle all Food & Beverage reservations, changes, and cancellations across Faena venues with promptness and warmth. You will verify guest details, record preferences, and coordinate with multiple departments to ensure seamless service.

This on-site role emphasizes guest relations, accuracy in the reservations system, and adherence to policies to deliver exceptional Faena experiences.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Process all food and beverage reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
• Obtain all designated information to book a reservation and input information into proper fields.
• Input all manual reservations into the system and create files for each reservation or group dining.

Job description

Faena Hotels Miami Beach seeks a courteous Reservations Associate to handle all Food & Beverage reservations, changes, and cancellations across Faena venues with promptness and warmth. You will verify guest details, record preferences, and coordinate with multiple departments to ensure seamless service.

This on-site role emphasizes guest relations, accuracy in the reservations system, and adherence to policies to deliver exceptional Faena experiences.