Luxury Dining Host — Guest Experience & Reservations

Hospitaliti; Kentucky; On-site; USD 28,000 - 40,000; Full time

Job summary

Grand Hyatt Grand Cayman Resort & Spa in George Town is seeking a Host to set the tone of a welcoming dining experience. You will greet guests, manage reservations, seat guests, and assist both front- and back-of-house teams to ensure seamless service.

The role requires 1+ years in luxury dining, strong multitasking, knowledge of reservation systems and service standards (Forbes/AAA/LQA), excellent communication, and flexible availability including evenings, weekends, and holidays.

Qualifications

• 1+ years of experience in a similar role in a luxury, full-service or upscale dining environment.
• Strong multitasking skills and the ability to remain composed in a fast-paced environment.
• Knowledge of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
• Excellent interpersonal and communication skills, with a passion for creating memorable guest experiences.
• Familiarity with menu items and the ability to communicate food and allergy information.
• Ability to read, write and converse in English. Additional languages are a plus.
• Food Handler Certification (where applicable).
• Flexible availability, including evenings, weekends, and holidays.
• Experience in the hospitality industry is preferred.

Responsibilities

• Warmly greet all guests, answer inquiries about the restaurant and local area.
• Manage reservations and assist in coordinating special events or private dining.
• Handle incoming calls and book reservations accurately using the reservation system.
• Respond to guest e-mails and queries.
• Print food and beverage menus.
• Assist servers by taking food and beverage orders when needed.
• Check the floor and tables for cleanliness and readiness; assist with bussing and resetting tables.
• Support service by refilling beverages and assisting guests with requests.
• Maintain an organized host stand and uphold cleanliness standards throughout the shift.
• Step in to support other F&B roles as needed, in line with our team-oriented culture.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Skills

Guest service

Multitasking

Communication

Reservation knowledge

Tools

POS system

Reservation system

Job description

Grand Hyatt Grand Cayman Resort & Spa in George Town is seeking a Host to set the tone of a welcoming dining experience. You will greet guests, manage reservations, seat guests, and assist both front- and back-of-house teams to ensure seamless service.

The role requires 1+ years in luxury dining, strong multitasking, knowledge of reservation systems and service standards (Forbes/AAA/LQA), excellent communication, and flexible availability including evenings, weekends, and holidays.