F&B Supervisor

Hospitaliti; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Grand Hyatt Grand Cayman Resort & Spa is seeking an F&B Supervisor to lead daily front-of-house operations, ensuring exceptional food quality, presentation, and guest satisfaction. You will mentor staff to uphold Forbes and AAA Five Diamond luxury service standards and collaborate with chefs to maintain a seamless service flow.

The role requires supervisory experience in luxury hospitality, familiarity with POS and reservation systems, and strong communication skills.

Qualifications

• Experience leading front-of-house operations in luxury food & beverage settings.
• Ability to mentor and develop a team to Forbes/AAA luxury service standards.
• Knowledgeable about menu offerings, allergies, and guest dining preferences.
• Certified in Food Handling and Alcohol Awareness and proficient with POS/reservation systems.

Responsibilities

• Lead daily front-of-house operations with focus on service quality and guest satisfaction.
• Mentor and train staff to uphold Forbes/AAA luxury service standards.
• Collaborate with chefs and managers to coordinate efficient service flow.
• Monitor cleanliness and maintenance of dining and service areas.
• Address guest concerns promptly and professionally.

Skills

Interpersonal communication

Team building

Problem solving

Staff training

Guest service excellence

Food & beverage knowledge

Education

Certified in Food Handling and Alcohol Awareness

Tools

Restaurant POS systems

Reservation systems

Job description

Grand Hyatt Grand Cayman Resort & Spa is hiring through Hosco in George Town.

Job Summary

As a F&B Supervisor, you will lead daily front-of-house operations with a focus on delivering impeccable food & beverage service, presentation, and guest satisfaction. You will mentor and develop your team to uphold the highest standards consistent with Forbes and AAA Five Diamond luxury service.

Job Duties & Functions

• Lead daily service operations, ensuring high standards of food quality, presentation, and guest satisfaction.
• Consistent presence during service operations prioritizing guest engagement.
• Train, mentor, and evaluate staff to uphold Forbes/AAA luxury service standards and maintain team excellence.
• Collaborate with chefs and managers to coordinate efficient, timely food production and service flow.
• Monitor cleanliness and maintenance of all dining and service areas, coordinating with relevant departments as needed.
• Consistently stay updated with the latest food and beverage trends, spirits and wine knowledge to deliver exceptional guest dining experiences.
• Assist in hiring, onboarding, scheduling, and managing performance of front-of-house team members.
• Support cost control initiatives, including labor management and inventory oversight, to meet departmental budgets.
• Address guest concerns promptly and professionally, ensuring a personalized and memorable experience.
• Undertake additional duties and responsibilities as directed by management.
• Maintain strong communication across departments to ensure smooth, consistent operations.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

Education & Experience Minimum 1 year of supervisory experience or 3 years as a Server/Bartender in a luxury hotel, resort, or upscale setting. Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards. Certified in Food Handling and Alcohol Awareness (as applicable). Proficiency in restaurant Point of Sale and reservation systems. Strong interpersonal communication, team-building, and problem-solving skills. Knowledgeable in menu offerings and capable of communicating allergy and dietary information clearly to guests. Ability to read, write and converse in English. Additional languages are a plus. Flexible and reliable, with availability to work evenings, weekends, and holidays Source: Hospitality OnlineExperience in the hospitality industry is preferred. Please see the full vacancy for the benefits offered by Grand Hyatt Grand Cayman Resort & Spa.