Host

Hospitaliti; Kentucky; On-site; USD 28,000 - 40,000; Full time

Job summary

Grand Hyatt Grand Cayman Resort & Spa in George Town is seeking a Host to set the tone of a welcoming dining experience. You will greet guests, manage reservations, seat guests, and assist both front- and back-of-house teams to ensure seamless service.

The role requires 1+ years in luxury dining, strong multitasking, knowledge of reservation systems and service standards (Forbes/AAA/LQA), excellent communication, and flexible availability including evenings, weekends, and holidays.

Qualifications

• 1+ years of experience in a similar role in a luxury, full-service or upscale dining environment.
• Strong multitasking skills and the ability to remain composed in a fast-paced environment.
• Knowledge of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards.
• Excellent interpersonal and communication skills, with a passion for creating memorable guest experiences.
• Familiarity with menu items and the ability to communicate food and allergy information.
• Ability to read, write and converse in English. Additional languages are a plus.
• Food Handler Certification (where applicable).
• Flexible availability, including evenings, weekends, and holidays.
• Experience in the hospitality industry is preferred.

Responsibilities

• Warmly greet all guests, answer inquiries about the restaurant and local area.
• Manage reservations and assist in coordinating special events or private dining.
• Handle incoming calls and book reservations accurately using the reservation system.
• Respond to guest e-mails and queries.
• Print food and beverage menus.
• Assist servers by taking food and beverage orders when needed.
• Check the floor and tables for cleanliness and readiness; assist with bussing and resetting tables.
• Support service by refilling beverages and assisting guests with requests.
• Maintain an organized host stand and uphold cleanliness standards throughout the shift.
• Step in to support other F&B roles as needed, in line with our team-oriented culture.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Skills

Guest service

Multitasking

Communication

Reservation knowledge

Tools

POS system

Reservation system

Job description

Grand Hyatt Grand Cayman Resort & Spa is hiring through Hosco in George Town.

Job Summary

As the first point of contact for our guests, the Host sets the tone for a welcoming and elevated dining experience. You'll manage reservations, greet and seat guests, and assist both front- and back-of-house teams to ensure seamless service and guest satisfaction.

Job Duties & Functions

• Warmly greet all guests, answer inquiries about the restaurant and local area.
• Manage reservations and assist in coordinating special events or private dining.
• Handle incoming calls and book reservations accurately using the reservation system.
• Respond to guest e-mails and queries.
• Print food and beverage menus.
• Assist servers by taking food and beverage orders when needed.
• Check the floor and tables for cleanliness and readiness; assist with bussing and resetting tables.
• Support service by refilling beverages and assisting guests with requests.
• Maintain an organized host stand and uphold cleanliness standards throughout the shift.
• Step in to support other F&B roles as needed, in line with our team-oriented culture.
• Performs other duties and attends meetings, as assigned by hotel/department leadership.

Education & Experience

1+ years of experience in a similar role in a luxury, full-service or upscale dining environment. Strong multitasking skills and the ability to remain composed in a fast-paced environment. Strong understanding of Forbes Travel Guide, AAA Five Diamond, LQA or equivalent service standards. Knowledge of (or ability to quickly learn) POS and reservation systems. Excellent interpersonal and communication skills, with a passion for creating memorable guest experiences. Familiarity with menu items and the ability to communicate food and allergy information. Ability to read, write and converse in English. Additional languages are a plus. Food Handler Certification (where applicable). Flexible availability, including evenings, weekends, and holidays. Source: Hospitality OnlineExperience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Grand Hyatt Grand Cayman Resort & Spa.