Luxury Dining Captain & Guest Experience Lead

crenndininggroup; San Francisco (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive PTO

401K with company match

Health/Dental/Vision insurance

Dining discounts

Wellness/Education/Uniform benefits

Employee Assistance Program

Job summary

Crenn Dining Group in San Francisco seeks a Service Captain to ensure a memorable dining experience for guests. You are the primary guest contact, introduce the concept, reconfirm allergies, and guide diners through the menu with wine knowledge and warmth.

Lead a small team, coordinate with BOH/FOH, and ensure staff present and uphold standards. You will greet guests, manage transactions, and help maintain a smooth service flow throughout shifts.

Qualifications

• Strong knowledge of food and wine.
• 2-5 years in hospitality or customer service.
• 1+ years in luxury or Michelin environment.
• Clear, effective communication with BOH/FOH teams.
• Proven ability to lead a small team.

Responsibilities

• Prepare dining room, service station and trays per standards.
• Maintain high personal presentation and grooming.
• Greet guests warmly and promptly.
• Establish rapport to build guest loyalty and gather feedback.
• Know the menu and presentation standards.
• Record transactions in POS at time of order.
• Clear and return items to proper areas.
• Communicate clearly with guests and staff.
• Conduct regular inventory of equipment and supplies.
• Collaborate with staff and management to maximize restaurant potential.
• Keep front and back of house clean and organized.
• Coordinate with kitchen on questions, wait times, and availability.
• Coach and develop junior staff.
• Apply service techniques and present menu enthusiastically.
• Present final bill and process payment.
• Close shifts and balance cash/receipts.
• Anticipate guest needs and respond promptly.
• Communicate daily tasks and attend required trainings.
• Provide efficient guest service following all steps of service and bussing.

Skills

Strong food and wine knowledge

Hospitality experience

Luxury/Michelin experience

Excellent communication

People leadership

Team coordination

Multitasking under pressure

Stand/walk for long shifts

Job description

Crenn Dining Group in San Francisco seeks a Service Captain to ensure a memorable dining experience for guests. You are the primary guest contact, introduce the concept, reconfirm allergies, and guide diners through the menu with wine knowledge and warmth.

Lead a small team, coordinate with BOH/FOH, and ensure staff present and uphold standards. You will greet guests, manage transactions, and help maintain a smooth service flow throughout shifts.