Captain

crenndininggroup; San Francisco (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Competitive PTO

401K with company match

Health/Dental/Vision insurance

Dining discounts

Wellness/Education/Uniform benefits

Employee Assistance Program

Job summary

Crenn Dining Group in San Francisco seeks a Service Captain to ensure a memorable dining experience for guests. You are the primary guest contact, introduce the concept, reconfirm allergies, and guide diners through the menu with wine knowledge and warmth.

Lead a small team, coordinate with BOH/FOH, and ensure staff present and uphold standards. You will greet guests, manage transactions, and help maintain a smooth service flow throughout shifts.

Qualifications

• Strong knowledge of food and wine.
• 2-5 years in hospitality or customer service.
• 1+ years in luxury or Michelin environment.
• Clear, effective communication with BOH/FOH teams.
• Proven ability to lead a small team.

Responsibilities

• Prepare dining room, service station and trays per standards.
• Maintain high personal presentation and grooming.
• Greet guests warmly and promptly.
• Establish rapport to build guest loyalty and gather feedback.
• Know the menu and presentation standards.
• Record transactions in POS at time of order.
• Clear and return items to proper areas.
• Communicate clearly with guests and staff.
• Conduct regular inventory of equipment and supplies.
• Collaborate with staff and management to maximize restaurant potential.
• Keep front and back of house clean and organized.
• Coordinate with kitchen on questions, wait times, and availability.
• Coach and develop junior staff.
• Apply service techniques and present menu enthusiastically.
• Present final bill and process payment.
• Close shifts and balance cash/receipts.
• Anticipate guest needs and respond promptly.
• Communicate daily tasks and attend required trainings.
• Provide efficient guest service following all steps of service and bussing.

Skills

Strong food and wine knowledge

Hospitality experience

Luxury/Michelin experience

Excellent communication

People leadership

Team coordination

Multitasking under pressure

Stand/walk for long shifts

Job description

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Pay Range: $24 - $29/hours plus tips

Benefits:

Competitive PTO

401K with generous company match

Heath/Dental/Vision insurance

Dining Discounts

Wellness/Education/Uniform Benefits

Employee Assistance Program (EAP)

Team Trips to Blue Belle Farm

Main Roles

The Service Captain ensures that guests have a pleasant and memorable dining experience. The Captain is the primary point of contact for guests throughout their experience. They will introduce the concept of the restaurant, reconfirm all allergies and help guests with food restrictions navigate the menu. The Captain is the liaison between the culinary team and Server Assistants. They must coordinate with the kitchen and ensure that tables are properly marked in accordance with the menu. During the dining experience the Captain will interact with guests and answer any questions about the menu, wine, or concept. The Captain promptly and respectfully presents checks and graciously thanks the guests for their attendance.

Qualities and Skills Required:

• Strong food and wine knowledge
• 2-5 years of experience in hospitality or customer service
• 1 or more years of luxury or Michelin experience
• Strong and efficient communication skills to efficiently communicate with BOH/FOH
• A sociable, open, attentive and positive personality with the ability to maintain composure
• Demonstrated ability lead a small team
• Safely and effectively transport food or beverages to a table of three in a single trip
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Responsibilities:

• Prepare dining room, service station and trays according to service standards.
• Ensure high standards of personal presentation and grooming.
• Always greet and welcome guests promptly in a warm and friendly manner.
• Establish rapport with guests to build guest loyalty and gather constructive feedback toensure satisfaction of every individual guest.
• Knowledge of menu and presentation standards.
• Record transactions in Point of Sales systems at the time of order.
• Responsible for clearing, collecting and returning food and beverage items to the proper area.
• Speak with guests and staff using clear and professional language.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Work with fellow staff and manager to ensure that the restaurant achieves its full potential.
• Ensure that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
• Take an active role in coaching and developing junior staff.
• Always applies service techniques correctly at all times, and serves the menu with enthusiasm.
• Present accurate final bill to guest and process payment.
• Perform shift closing on the Point of Sales terminal and tally cash and credit card settlements.
• Anticipate any unexpected guest need and react promptly and tactfully.
• Communicates effectively to know the daily task assigned.
• Attends training sessions and meetings as and when required.
• Provide efficient, friendly guest service including but not limited to following all steps of service and bussing the table to ensure a positive guest experience
• Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
• Available to work a variety of hours, days and shifts, including weekends
• Always thank and say farewell to guests conveying anticipation for their next visit.