Luxury Customer Support Advisor — Hybrid to Remote

EPITEC; Warren (MI); Ibrido; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holidays

PTO

Medical benefits

Descrizione del lavoro

EPITEC is hiring Advisors in Warren, MI for a 12-week hybrid training program, with remote work possible after production. Pay is $22.23 per hour with holidays, PTO and medical benefits.

Advisors manage day-to-day customer contacts across Customer Assistance, Marketing Support, EV and Connection Center, using Messaging, Phone and Email. Responsibilities include handling inbound inquiries, providing timely resolutions, and keeping Team Leaders updated on case status.

Competenze

• 1+ years in luxury customer service
• Bachelor's degree preferred or equivalent experience
• Proficient with Excel, PowerPoint, and Word
• Strong verbal and written communication
• Knowledge of General Motors CX Tools

Mansioni

• Handle inbound customer care inquiries via phone, email, or messaging.
• Provide timely resolutions and strong case handling.
• Keep Team Leaders informed on case status and resolutions.
• Participate in ongoing training to improve skills.
• Troubleshoot connectivity, infotainment, and app concerns.
• Attend Bi-Weekly 1:1s with Team Leaders.
• Strive to exceed KPIs like SLA, CSAT, and on-time activity.

Conoscenze

Customer service experience

Verbal and written communication

Problem solving

Adaptability

Formazione

Bachelor's degree or equivalent experience

Strumenti

Excel

PowerPoint

Word

GM CX Tools

Descrizione del lavoro

EPITEC is hiring Advisors in Warren, MI for a 12-week hybrid training program, with remote work possible after production. Pay is $22.23 per hour with holidays, PTO and medical benefits.

Advisors manage day-to-day customer contacts across Customer Assistance, Marketing Support, EV and Connection Center, using Messaging, Phone and Email. Responsibilities include handling inbound inquiries, providing timely resolutions, and keeping Team Leaders updated on case status.