Luxury Automotive Concierge — Hybrid/Remote

TEKsystems; Warren (MI); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off

Remote after training

Job summary

TEKsystems is hiring a Universal Customer Advisor in Warren, MI. This hybrid role starts on-site with remote work possible after training, offering a high-touch, white-glove experience to customers of a premier luxury automotive brand.

You will diagnose and resolve a range of tech and connectivity issues, document interactions, and collaborate with dealership teams to ensure timely resolutions. The position emphasizes flexible scheduling, with availability Monday–Friday 8:00 AM–9:00 PM and

Qualifications

• Experience delivering high-touch customer experiences.
• Ability to troubleshoot connectivity and tech-related concerns.
• Comfort working in a hybrid/remote environment after training.

Responsibilities

• Serve as the primary point of contact for customers through multiple channels.
• Build relationships with customers with empathetic, professional support.
• Troubleshoot vehicle connectivity, Wi-Fi, infotainment, and mobile apps.
• Document all interactions thoroughly and accurately.
• Collaborate with dealerships and internal teams to resolve issues quickly.
• Follow up to ensure outstanding customer experience.
• Identify process improvements to drive excellence.
• Meet or exceed customer satisfaction and case management goals.

Skills

Customer service

Multichannel support

Communication

Problem solving

Job description

TEKsystems is hiring a Universal Customer Advisor in Warren, MI. This hybrid role starts on-site with remote work possible after training, offering a high-touch, white-glove experience to customers of a premier luxury automotive brand.

You will diagnose and resolve a range of tech and connectivity issues, document interactions, and collaborate with dealership teams to ensure timely resolutions. The position emphasizes flexible scheduling, with availability Monday–Friday 8:00 AM–9:00 PM and