Luxury Customer Service Specialist – Onsite Dallas

Imprimis Group; Dallas (TX); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Bonus

Paid benefits

Great culture & benefits

Job summary

Imprimis Group is partnering with a high-end luxury retailer in Downtown Dallas to hire a Customer Service Representative for an onsite position.

The role focuses on after-sales service for watches, handling inquiries, processing orders, and maintaining data in ERP systems. The ideal candidate has 3+ years in call center customer service, strong organizational skills, and proficiency in MS Office and CRM/ticketing systems.

Qualifications

• 3+ years in call centre customer service with progressive growth.
• Experience in high performing call centre teams.
• Experience with inbound/outbound calls, email and chat with vendors, clients, brokers and customers.
• Proven ability to analyze calls and escalate when necessary.
• MS Office – intermediate to advanced, ticketing and ERP systems (Monet, Salesforce, etc.).
• Strong time management and service-oriented approach.

Responsibilities

• Answer incoming calls from jewelers and customers regarding after-sales servicing.
• Call customers and brokers about order status for after-sales servicing.
• Handle watches properly when receiving or returning them.
• Greet customers and visitors and perform basic scanning tasks.
• Enter data into the Dynamics system and document issues of quality.
• Escalate incomplete warranty issues and allocate service jobs.

Skills

Call center

Customer service

MS Office

Salesforce

Dynamics

Tools

Monet

Salesforce

Dynamics

Job description

Imprimis Group is partnering with a high-end luxury retailer in Downtown Dallas to hire a Customer Service Representative for an onsite position.

The role focuses on after-sales service for watches, handling inquiries, processing orders, and maintaining data in ERP systems. The ideal candidate has 3+ years in call center customer service, strong organizational skills, and proficiency in MS Office and CRM/ticketing systems.