Customer Service Associate

Imprimis Group; Dallas (TX); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Bonus

Paid benefits

Great culture & benefits

Job summary

Imprimis Group is partnering with a high-end luxury retailer in Downtown Dallas to hire a Customer Service Representative for an onsite position.

The role focuses on after-sales service for watches, handling inquiries, processing orders, and maintaining data in ERP systems. The ideal candidate has 3+ years in call center customer service, strong organizational skills, and proficiency in MS Office and CRM/ticketing systems.

Qualifications

• 3+ years in call centre customer service with progressive growth.
• Experience in high performing call centre teams.
• Experience with inbound/outbound calls, email and chat with vendors, clients, brokers and customers.
• Proven ability to analyze calls and escalate when necessary.
• MS Office – intermediate to advanced, ticketing and ERP systems (Monet, Salesforce, etc.).
• Strong time management and service-oriented approach.

Responsibilities

• Answer incoming calls from jewelers and customers regarding after-sales servicing.
• Call customers and brokers about order status for after-sales servicing.
• Handle watches properly when receiving or returning them.
• Greet customers and visitors and perform basic scanning tasks.
• Enter data into the Dynamics system and document issues of quality.
• Escalate incomplete warranty issues and allocate service jobs.

Skills

Call center

Customer service

MS Office

Salesforce

Dynamics

Tools

Monet

Salesforce

Dynamics

Job description

IMPRIMIS GROUP IS HIRING!

Customer Service Representative – Onsite -Downtown Dallas

Imprimis Group has partnered with an established, high-end luxury retailer that is looking to hire a TOP caliber Customer Service talent to join their growing team. This role ensures that the level of customer service to all customers exceeds expectations and furthers the company’s goal of being the leader and benchmark in service.

DIRECT HIRE ROLE | ONSITE – DOWNTOWN DALLS, TX | $45-52K + BONUS + PAID BENEFITS | GREAT CULTURE & BENEFITS

Requirements:

• 3+ years’ experience in call centre customer service with progressive career growth.
• Experience in high performing call centre teams.
• Skilled experience within inbound/outbound centres, email and chat functions with vendors, clients, brokers and customers, quality assurance, ticketing systems and ERP systems for orders and returns.
• Proven ability to analyze calls, and escalat when necessary.
• MS Office – intermediate to advanced, call/que systems including performance metrics, ticketing and inventory systems (Monet, Salesforce, etc.).
• Organizational skills, strong time management and service driven.

Main Responsibilities (but not limited to):

• Answering incoming telephone calls from jewelers and customers regarding after-sales servicing of watches.
• Calling customers and brokers regarding the status of orders for after-sales servicing.
• Handling customers' watches properly when receiving or returning them.
• Greeting customers and visitors properly, performing basic scanning work.
• After receiving watches from Shipping, removing bracelets, opening case backs, and recording all pertinent information in the system.
• Escalating incomplete warranty issues, allocating service jobs to appropriate departments.
• Answering incoming telephone calls at the Switchboard.
• Handling customer payment authorizations.
• Entering data into Dynamics system.
• Communicating estimates to customers.
• Documenting issues of quality.
• Maintains a superior ethical service standard.
• Able to build rapport with all staff and colleagues, interested in the success of others and overall wellbeing of the team and company.

If you are looking to join a company with competitive pay, great work life balance, outstanding environment and growing – LOOK NO FURTHER!