Luxury Client Services Advisor

TAG Heuer; Springfield (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A luxury watch company is seeking a dedicated Customer Service Representative to serve as a primary contact for clients. This role emphasizes cultivating long-term relationships while providing exceptional customer service and resolving inquiries across various communication channels. The ideal candidate will showcase excellent communication skills, sales acumen, and a passion for delivering personalized luxury experiences. This full-time position offers the opportunity to thrive in a dynamic retail environment focused on luxury goods.

Qualifications

• Proven ability to build rapport and establish trust with clients.
• Demonstrated sales acumen and a passion for clienteling.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide white-glove service via inbound and outbound communication.
• Proactively monitor and follow up on customer interactions.
• Cultivate and nurture robust, long-term relationships with key clients.

Skills

Exceptional interpersonal and communication skills

Organizational skills

Sales acumen

Analytical and problem-solving skills

Clienteling

Tools

CRM systems

Customer service platforms

Sales tracking software

Job description

A luxury watch company is seeking a dedicated Customer Service Representative to serve as a primary contact for clients. This role emphasizes cultivating long-term relationships while providing exceptional customer service and resolving inquiries across various communication channels. The ideal candidate will showcase excellent communication skills, sales acumen, and a passion for delivering personalized luxury experiences. This full-time position offers the opportunity to thrive in a dynamic retail environment focused on luxury goods.