Customer Experience Associate, Luxury

RH; West Jefferson (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

RH is seeking a Customer Experience Associate in Ohio to deliver a luxury, seamless shopping experience. You will engage with clients, educate them on RH Interior Design services, and collaborate with teams to exceed expectations.

Ideal candidates bring 1+ years in customer service within luxury retail, exceptional communication, and a passion for design. You will adapt to a flexible schedule including evenings and weekends to serve our discerning customers.

Qualifications

• Experience in customer service, preferably in luxury furniture or high-end retail.
• Ability to engage with customers, identify needs and deliver exceptional service.
• Strong communication skills, both verbal and written.
• Analytical, problem-solving and decision-making abilities.
• Organized, strategic and results-oriented with attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce and Google Apps.

Responsibilities

• Live RH vision, values and beliefs every day.
• Represent the RH brand with professionalism and polished communication.
• Engage customers to identify needs and connect with the best associates to deliver service.
• Collaborate with cross-functional partners to exceed customer expectations.
• Build brand loyalty and revenue through product knowledge and processes.
• Innovate with an entrepreneurial spirit and relationship-building.
• Educate potential design customers on RH Interior Design services.

Skills

Customer service

Luxury retail

Communication skills

Problem-solving

Organization

Attention to detail

Interpersonal skills

Time management

Tools

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Applications

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

Requirements

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.