Coordinator - Group Desk

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking a Group Desk Coordinator to liaise between the Hotel and Sales for convention groups. You will support group reservations, master accounts, and special requests while ensuring smooth communication to the Front Office for arrivals and departures.

The role requires experience in guest services or front desk at a luxury resort, familiarity with Opera PMS, and strong MS Office skills. A collaborative, team-focused environment is offered at Wynn Resorts.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Minimum of two years Guest Services and/or Front Desk experience at a luxury resort.
• Knowledge of hotel property management system (Opera) preferred.
• Proficiency in MS Office.

Responsibilities

• Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner to prepare for and execute group arrivals and departures.
• Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
• Attend Pre-Convention meetings to review details for all up-coming Convention groups.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Working in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Skills

Customer service

Front desk experience

Teamwork

Guest services

MS Office

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

• Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services
• Status: Steady Extra

Job Description

The Group Desk Coordinator specializes in Convention groups, acting as a liaison between the Hotel and Sales Department at Wynn|Encore. This includes providing support with group reservations, group contacts, group master accounts, group billing, special requests, room assignments, distribution of keys, attending Pre-Convention meetings and answering questions pertaining to groups.

Job Responsibilities:

• Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner to prepare for and execute group arrivals and departures.
• Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
• Attend Pre-Convention meetings to review details for all up-coming Convention groups.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Working in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Qualifications

• High school diploma or equivalent
• Two years of customer service experience
• Minimum of two years Guest Services and/or Front Desk experience at a luxury resort
• Knowledge of hotel property management system (Opera) preferred.
• Proficiency in MS Office

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.