Luxury Conference & Events Manager

Martin Resorts, Inc.; California (MO); Hybrid; USD 68,000 - 76,000; Full time

Job summary

Paso Robles Inn on California’s coast seeks a Conference Service Manager to lead sales and events, ensuring flawless execution and guest-focused experiences. You’ll manage group blocks, coordinate with multiple teams, and drive revenue through upselling enhancements while maintaining high service standards.

Ideal candidates bring 2+ years in event planning or hotel operations, strong organizational and communication skills, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Must have excellent hospitality sales skills from rapport building to closing business.
• Identify client buying criteria quickly and tailor proposals accordingly.
• Creative in client approach with proposals, site inspections, and closing business.
• Excellent communication, follow-up, and organizational skills.
• High personal performance standards and trackable progress toward goals.
• Proactive with a positive, focused mindset.
• Understand the hotel’s mission, vision, and goals.
• Strong computer skills; proficient in Microsoft Office.
• Strong leadership in a dynamic environment.
• Well organized; complete all work assigned.
• Collaborate across departments to maintain teamwork and morale.
• Promote engagement and uphold policies while improving operations.
• Read, comprehend, and write instructions and reports clearly.
• Communicate verbally and electronically with clients and colleagues.
• Define problems, gather data, establish facts, and draw conclusions.
• Understand guest service needs.
• Manage group room blocks in PMS/booking systems; track block performance.
• Report group pickup, performance, attrition risk; escalate as needed.
• Partner with Sales and Revenue Management to align with revenue strategy.

Responsibilities

• Serve as the primary contact for all group and event post-contract.
• Detail event aspects: space layouts, AV needs, F&B, timelines.
• Upsell event enhancements and premium services to drive revenue.
• Collaborate with Banquets, Culinary, Front Office, and Sales for flawless execution.
• Conduct pre-event meetings and site walk-throughs with clients and vendors.
• Manage event documentation including BEOs, group resumes, and billing.

Skills

Hospitality sales

Client relationship

Communication

Organization

Leadership

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Paso Robles Inn on California’s coast seeks a Conference Service Manager to lead sales and events, ensuring flawless execution and guest-focused experiences. You’ll manage group blocks, coordinate with multiple teams, and drive revenue through upselling enhancements while maintaining high service standards.

Ideal candidates bring 2+ years in event planning or hotel operations, strong organizational and communication skills, and the ability to work flexible hours including evenings and weekends.